mustafa khaliqi

* Expanded fleet size from 132 to 360 cars to meet increasing business opportunities * Reduced conversion rate of stolen cars from 14% to 3% in 6 months * Established partnerships with local auto body and auto maintenance shops to increase customer retention * Managed new trainees on daily processes and assisted with growth and development * Reconciled weekly accounts receivable transactions and contract renewals

* Responsible for greeting new customers and providing proper sales or customer service assistance. * Resolved customer inquiries with prompt service both in person and over the phone * Provided general information of products and services offered * Responsible for renting and fitting customers in 5 different brands of tuxedos of their choice

● Corporate account MVP October 2014 and November 2015. Closed 2 accounts totaling 50,000 dollars annually Generate pipeline stream of new and existing customers through exceptional sales and service ● Winner of customer service cup 3 months in a row, posting a 93% complete satisfaction rate each month which was highest amongst the region. ● Initiated in quarterbacking to sharpen overall skills as acting manager (answering phone calls, managing fleet movement) ● Maintained constant communication with insurance companies to set up direct billing, making renting efficient. ● Marketed to local businesses weekly to increase business flow and revenue.

* Actively hunt and prospect for new business opportunities by making 100+ daily cold calls and follow-up on leads in order to ensure pipeline sufficiency * Built and nurtured 40+ strong customer relationships with local businesses within the first year, accounting for over $150K in revenue. * Managed the complete sales cycle for hundreds of unique prospects, using Salesforce CRM to sell Yelp's excellent inventory of cost per click ad units and business page enhancements. * Advised clients to track digital performance metrics by establishing KPIs and financial goals.