Muskan Arora
P&C Tier 1 Help Desk @ lululemon
About
From designing logos during lockdown to managing digital campaigns for purpose-driven brands—my journey has been shaped by curiosity, creativity, and continuous growth. I’m Muskan, a digital marketer and freelance social media manager with a strong foundation in graphic design and a passion for impactful storytelling. What started with YouTube tutorials during the pandemic turned into global freelance gigs and the launch of my creative brand, Lazy Designer. Currently, I manage social media strategy for clients as a freelancer, while also working on-site as a Keyholder at Habitat for Humanity Greater Vancouver—where I combine retail operations with digital engagement. I believe collaboration is key to staying ahead in any field. From the moment we start our day to the moment we say goodbye, we learn from and grow with the people around us. It's through these connections that we find success and inspiration. - I thrive at the intersection of creativity and strategy—whether I’m developing social content, running ad campaigns, or optimizing web presence using tools like Shopify, Google Analytics, and WordPress. - Outside of work, I’m usually exploring beaches, drawing illustrations, or catching up on podcasts. Let’s connect if you’re into digital storytelling, creative collaboration, or community impact!
Canada
Greater Vancouver Metropolitan Area
Non-profit Organization Management
Digital Marketing, Workday, ServiceNow Administration, ServiceNow, Sage CRM, WordPress , QuickBooks, Sage 50cloud, Spreadsheets, Office Administration, Inventory Management, Client Relations, Event Planning, Organizational Development, Meta-analysis, Facebook Marketing, Facebook Ads, Shopify, Team Leadership, Store Management
Experience

P&C Tier 1 Help Desk
Vancouver, British Columbia, Canada
- Manage high-volume, queue-based administrative tasks in Workday across North America. - Process job changes, employee updates, separations, and terminations with accuracy and efficiency. -Conduct quality control reviews to ensure compliance and data integrity; returned incorrect submissions for correction. - Support training setup and verified alignment with organizational guidelines. - Monitor and adjust in-progress workflows, including task cancellations and updates. -Assist with large-scale workforce changes (part-time to full-time transitions, seasonal staffing adjustments). -Collaborate cross-functionally to ensure smooth HR operations and service delivery. -Maintain strong attention to detail while handling repetitive, high-volume tasks within strict timelines.

Digital Marketing Consultant
NIMBLE IT
Surrey, British Columbia, Canada

Administrative Assistant
Langley, British Columbia, Canada
-Maintaining accurate inventory records using internal management systems -Record and keep track of supplier information and financial transactions in QuickBooks -Prepared invoices and assisted with account reconciliation using Sage 50 -Managing inventory and order tracking through Microsoft Excel -Coordinating internal communication via Microsoft Outlook -Handling all email correspondence and followed up with clients to support ongoing relationships -Tracking multiple projects to ensure effective communication between management and clients -Assisting in organizing company events and supporting office celebrations

Founder
Surrey, British Columbia, Canada
-Create visually appealing graphics, logos, and branding materials. -Develop color schemes, typography, and brand identity guides. -Design engaging social media posts, carousels, and reels. -Develop aesthetic layouts that align with current design trends. -Stay updated on design and social media trends. -Analyze performance metrics to improve content strategy.

Keyholder & Marketing Assistant
Burnaby, British Columbia, Canada
- Supervise daily retail operations and volunteers, opening/closing the store and handling cash. - Manage product intake, pricing, and merchandising to optimize in-store sales. - Operate and maintain the ReStore’s Shopify eCommerce site, including product listings and order fulfillment. - List products on Facebook Marketplace with effective keywords for lead generation. - Monitored sales trends and supported inventory management across platforms. - Monitor and fulfill online orders, coordinating with in-store staff for inventory and shipping. - Track product performance and assist in optimizing listings to increase online sales.

Food Service Supervisor
Willowbrook, Langley, British Columbia
-Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food -Estimate and order ingredients and supplies required for meal preparation -Establish work schedules and procedures -Maintain records of stock, repairs, sales and wastage -Train staff in job duties, and sanitation and safety procedures -Supervise and check assembly of regular and special diet trays -Ensure that food and service meet quality control standards

Customer Service Representative / Line Cook
Willowbrook, Langley, British Columbia
Being in this department is helping me understand the Canadian Business where my job responsibilities are- -Handling Cash -Working at POS Station -Greeting Customers and Assisting with their orders -Managing Kitchen -Helping Kitchen with food prep (ex. cutting & cooking veggies/meat) -Cleaning & Sanitizing -Restocking & keeping everything at par

Marketing Research Intern
Vancouver, British Columbia, Canada
-Manage email & online marketing campaigns -Create and manage link building strategies, content marketing strategies, and social media presences -Develop engaging written and visually appealing online content -Work on website design -Light Maintenance of the company website such as adding new content -Use Google Analytics, Google AdWords, and other relevant sites -Drive traffic to company pages

Graphic Designer

Graphic Design Intern
Tamil Nadu, India
Assist in the creation of digital and print marketing materials such as brochures, flyers, social media posts, and email campaigns. Work with the team to develop and design graphics, logos, and other branding materials. Prepare artwork and files for printing and digital distribution. Collaborate with team members to ensure all projects are completed within the given timeline and budget. Keep up-to-date with design trends, tools, and techniques.

Sales Associate
Lachhman Dass & Sons
India
Greet customers as they enter the store and provide friendly and knowledgeable service. Assist customers with product selection and answer any questions they may have. Meet or exceed daily, weekly, and monthly sales goals. Build relationships with customers to ensure repeat business and customer loyalty. Maintain an organized and clean store environment. Process transactions accurately and efficiently. Follow up with customers after the sale to ensure satisfaction.
Muskan Arora's Contact Information
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