Murat Selman Basar
Corporate/Multi-Division E-commerce Director @ L'Oréal
About
A senior commercial leader and Country Mancom Member at L'Oréal Turkey, I bring 23+ years of experience across FMCG and beauty, with a proven track record of driving end-to-end business transformation from P&L management and Go-to-Market strategy to O+O growth and organizational change.Having led divisions representing the majority of company revenue and managed cross-functional teams of 200+, I have consistently delivered above-market growth, operational profitability improvement, and high employee engagement even in the most challenging macroeconomic environments.My leadership philosophy is human-centric and field-driven: I believe sustainable transformation is built through people, clarity of vision, and collective intelligence not from behind a desk. I am equally comfortable setting long-term strategic direction and rolling up my sleeves to solve complex operational challenges.As I look ahead, I am driven by the ambition to lead a full P&L business where I can combine my commercial depth, digital fluency, and people-first leadership to build high-performing organizations and deliver lasting, profitable growth.
Türkiye
Istanbul
Consumer Goods
Team Development, English, Centricity Open PACS AI Solution, Centricity Clinical Archive, Account Management, Change Management, Coaching, Team Building, Strategic Planning, Business Development, Strategic Management, Export, E-Commerce, Omni-Channel, Strategic Negotiations, Mentoring, FMCG, Key Account Management, Sales Management, Retail
Experience

Corporate/Multi-Division E-commerce Director
Istanbul, Türkiye
- Delivered +38% (Net Revenue-restated) e-commerce revenue growth in 2 years, positioning Turkey as the #2 highest contributing country to European growth in Euro terms. - Increased e-commerce business share by +5 points, with a strategic roadmap targeting further double-digit share expansion by 2026. - Drove operational profitability improvement of +4 points above offline Rex benchmark. - Executed a platform diversification strategy to expand consumer reach across new marketplaces; successfully launched NYX PMU, Kiehl's, Lancôme and Kérastase official stores on a second major e-commerce platform, unlocking access to new consumer segments and strengthening the overall platform ecosystem. - Rewrote the Multi-Divisional Eventing playbook from scratch and redesigned the Multi-Div & Division RACI structure to improve cross-functional efficiency. - Built a 3-year O+O growth framework with prioritized bets on Advanced Retail Media, Data Partnerships, and Top 5 O+O Retailer Acceleration. - Served as the country's TWWT Commercial Lead, driving the NEO readiness preparation process and managing CCC Meeting agendas covering cross- divisional trade and payment terms, one data simplification & harmonization. - Led RGM and Business Planning acceleration within the Commercial Transformation & Excellence Community (from July 2025) - As a Mancom member, shaped the company's transversal commercial transformation agenda and embedded the O+O vision across all divisions. -I lead a cross-divisional e-commerce ecosystem of 45+ people — encompassing 4 divisional e-commerce heads and their teams — driving alignment, upskilling, and synergy across all business units to build a unified and future-ready commercial organization. - Direct report to Country GM.

Commercial Director
Istanbul, Türkiye
- Led L'Oréal Turkey's largest division (65% of total company revenue) with a team of 200+ people across Drug Stores, Modern Trade, Traditional Trade, Discounter, Export, E-commerce, Business Planning & Sales Operations. - Delivered +2.7x topline growth and +8.3pts operational profitability (Rex) improvement in 3 years, navigating severe macroeconomic headwinds including a 50% TL devaluation. - Restructured Go-to-Market model, reduced payment terms by -20 days and distributor count by -26%, driving significant improvement in cash flow and operational efficiency. - Set and achieved 5.8x O+O growth, increasing e-commerce weight of business from 3% to 12% in 3 years. - Orchestrated the strategic comeback of Turkey's largest drugstore chain in 2022 with a stronger and more profitable partnership after a 2.5-year separation. - Expanded Export reach from 3 to 8 countries in one year, upgraded distributor partnerships and scaled factory capacity by +49%. - Transformed the Discounter channel into a strategic beauty democratization business; restructured the organization, overhauled the portfolio mix and delivered +22pts Gross Margin improvement with significant distribution gains — one of the most impactful commercial transformations in L'Oréal Turkey. - Ranked #4 supplier overall & 1 in E-commerce in FMCG Advantage Survey; maintained above company average Pulse(People Engagement & Enablement) scores throughout tenure. - Direct report to division GM and member of division mancom.

Head of Sales- Drugstore Chains / Perfumery Channel
Istanbul, Turkey
- Managing Drugstores channel with a team consist of; 3 Sr. KAM, 4 KAM, 1 Retail Manager, 6 KA Exe, 1 MT and 145 field staff. - Perfumery/Drugstores Channel represents 50% of CPD net sales. +10% accretive to division operating profit. - Channel development and new strategy deployment with rolling 3 years vision is key responsibilities. - Mentorship and People development is #1 priority.

Perfumery Channel Sales Manager
Istanbul, Türkiye
- Managed Perfumery Channel (Key & Local Account Perfumeries and Department Stores) represents 45% revenue of CPD. - Lead a team of 16 people: 3 Key Account Managers, 5 Key Account Executives and 8 Area Coordinators responsible from Drug stores (Watsons, Gratis, Rossmann, Eve) & Department stores (Boyner, Debenhams). - Main responsibility is to strategically lead the perfumery channel's sustainable and profitable growth

Senior Key Account Manager
Istanbul, Türkiye
- Managed Drug stores (Gratis, Rossmann), Department Stores (Boyner, YKM, Debenhams) and Regional Key Accounts; Özdilek, Beğendik and Selective Perfumeries Tekin Acar, Douglas which represents 18% turnover of Consumer Products Division. - Lead to; 2 Key Account Executives, 2 Area Regional Managers and 8 Area Coordinators in L’Oréal’s payroll. Additionally, 3 Exclusive (Essie) Sales Reps., 1 Sales Assistant direct reports in distributor. - New G2M model of Perfumery Channel established in 2013. - 4 times T2T Meeting Organized (1 via Gratis was in Paris L’Oréal HQ) in 2014 with Top accounts. - Managed JBP management, Annual Agreement negotiations and Full P&L responsibility.

Guest Lecturer @ BOUN Commercial Class by L’OREAL
Istanbul, Türkiye
Subject : “Strategic Business Management and Commercial Excellence” 13 weeks programme + Final Project 2019 April - In Class 2020 April - Online Class 2021 May - Online Class 2023 May - In Class

Turkey Sales Manager
Bel-Karper Gıda A.Ş. , Istanbul, Türkiye
- Management of 11 distributors in 7 cities. These distributors were co-distributing Groupe- Bel’s love brands “La vache qui rit” and “Karper” spreadable cheese with Danone products to NKA, NLC/LC and SSM stores. - Leading to field sales team of 9 Area Executives, 24 Pre-sellers in East Marmara Region. Training and focusing the sales team to achieve sales targets and execute Bel’s products more effectively in POBs. - Managing 20 of Local Account’s/Chain’s agreements, activities, trade negotiations which are located in the East Marmara region. - Direct report to Country GM.

Organized Trade Regional Sales Manager - Marmara
Istanbul, Türkiye
- Managed National Accounts sales in Marmara Region which represents %42 of the Modern Channel. - Led a team of 6 Sales Supervisors, 12 Sales Reps., 5 Merchandising Supervisors and 76 merchandisers who were responsible from sales to 530 stores in 19 cities. - Successfully planned, organized and executed Bayram operations (40% of Modern Channel). Exceeded the Marmara Region’s Bayram sales by achieving %122 realization. - Reduced sales team time loss rate by %20 through more effective route planning. - Led the project of national accounts order taking (EDI,B2B), demand planning, shipment and return processes (in collaboration with L&CO) to reduce Modern Channel’s Bayram returns to %14. - Worked with Bain & Company for 6 months to establish Modern Trade Channel’s Route-to Market model. - Direct report to National Account Manager.

Organized Trade Regional Sales Manager - East Marmara
Istanbul, Türkiye
- Managed National Accounts sales of East Marmara Region representing %24 of the Modern Channel revenue by sales to 230 stores in 13 cities with a team of; 3 Sales Supervisors, 6 Sales Reps., 3 Merchandising Supervisors and 35 merchandisers. - Drove overall annual sales from 12,9Million TL(2007) to 23,3Million TL(2009) and increased region’s share from %19 to %24. - Direct report to National Account Manager

Key Account Manager
Istanbul, Türkiye
- Maintained strong relationships with Key Accounts such as Carrefour, Dia, Tesco, Tespo and Özdilek. - Managed JBPs for designated National Key Accounts; included activity plans, contract terms and budgets. Additionally Scorecards tracking and T2T meetings executed with Carrefour & Tesco accounts. - Managed P&L and optimized the product mix specialized for each account to increase profitability. - Direct report to National Account Manager

Key Account Sales Executive- Marmara Region
Istanbul, Türkiye
- Led to 6 Sales Representatives, 2 Merchandiser Supervisors. - Directed the sales of Carrefour, Real, Metro, Bim, Migros, Kiler, Ersan, Maxi, Uyum and PM accounts in the responsible area İstanbul European and Thrace regions. (270 national&local account’s stores) - %105(2005) and %110(2006) of quota achieved. Increased growth rate to %29 in one year.

Import& Export Sales Supervisor
Istanbul, Türkiye
- Imported “Fazer Krisps” from Finland and “Mella Cake Mixtures” from Germany. Fazer Krisps & Mella Cake Mixtures launched, listed and distributed to National Key Accounts like Migros, Tansaş, Real and Gima. - All of the importation procedures and processes driven by one’s own from shipping, insurance to custom’s clearance. - Planned and executed all the marketing and sales activities. - Maintained strong relationships with key accounts to position our products in to diabetic category shelves. - Direct report to General Manager
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