Murat Karakas BSc, MSc

 Working with support teams, lines of business and 3rd parties that BofA connect to in order to build end-to-end solutions that balance business, security, availability and resiliency requirements.  Hands-on implementation of configuration of devices and engineering new services into production using automation (Python) or manual intervention.  Eliciting, analysing and documenting technical application and service requirements.  Managing stakeholder requirements across projects and ad-hoc consulting.  Active participation in the change management process.  3rd level escalation for troubleshooting issues on the production network.  Identifying and managing the mitigation of risks within the environment.  Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully.  Implementation and day 1 support of configuration changes.

 Responsible for overseeing the low latency Electronic trading environment and ensuring availability through change management, monitoring, and capacity planning in a highly automated system  Responsible for support of JPMC internal projects for Electronic trading networks, such as new point of presence, Datacentre expansions, Datacentre migrations (Client and Exchange facing).  Responsible for collecting business and technical requirements, engaging with industry partners, and producing highly available solution design to meet the specified requirements.  Responsible for troubleshooting of electronic trading environment issues, using tools such as Splunk, Forti-analyser, Corvil, Wireshark, Linux.  Responsible for planning, presenting, applying BAU & Project related configuration changes on to network and security infrastructure devices. Using Automation (Ansible/Python) or manual intervention.  Day to day support of services and technologies used; Market data services (Multicast – IGMP, PIM), network level end to end support of trading applications, Arista low-latency & FPGA switches, Cisco Nexus switches & routers, Firewall estate (Fortinet & Checkpoint), Load balancer estate (F5), routing protocols (BGP, OSPF), packet level analysers TCP dump, Corvil & Wireshark.

 Responsible for project-based work such as migrations, upgrades, new solutions and infrastructure refresh's. Leading the projects from Internal/Enterprise networks point.  Responsible for operational support of Vodafone internal enterprise/data centre networks.  Responsible for operational support of customer enterprise networks.  Responsible for dealing with escalations from Vodafone internal & customer 1st/ 2nd Line teams.  Responsible for participating in 24/7*365 on call/emergency support of Vodafone internal & customer networks  Responsible for creating and maintaining documentation of network changes, low level work instructions (how to do).  Technologies supported on daily bases are (not limited to); Cisco Switches/routers, Nexus switches, Cisco ISE, Cisco Prime, Cisco Wireless Lan Controller and APs, Cisco ACI, Meraki Wireless, Fortinet Firewalls, Juniper Firewalls, Cisco ASA, F5 Load balancer, Wireshark, Cisco spectrum expert, IP Telephony/VoIP networks, IP-VPN, IPSec VPN, Routing protocols RIP, EIGRP, OSPF, BGP.

 Support of the Service Provider’s Technical Operation Centre at Tier 2/3 level, incorporating fault diagnostics and resolution across Network, Cloud and UC.  Monitoring of all platform systems of core network, raising faults as appropriate and progressing to resolution.  Implementation of change requests on core and customer facing networks.  Assist with the creation and maintenance of documentation and work instructions for known workarounds and standard change requests.  Managing and troubleshooting network related issues on Cisco IOS/XR devices, Cisco ASAs, Juniper Firewalls, F5 Load balancers.  Managing and troubleshooting BGP, MPLS, VPNv4, IPsec VPN, VRF, OSPF, QOS, broadband and security related issues on P, PE and CE devices.  Responsible of managing connectivity related issues in between Service Provider’s geographically separated sites. Handling connectivity issues with in Service Provider’s DC Layer 2 devices, Nexus/Cisco switches.  Managing and maintaining customer circuits, VPNs.

Duty:  Managing and maintaining Network monitoring system, reporting on the status and performance of client networks and services.  Identifying and responding to faults on client's systems and networks.  Liaising with Technical consultants and 3rd party suppliers, handling escalation through to resolution.  Managing and configuring Cisco routers, switches &Cisco Meraki APs  Managing and configuring Cisco ASA and Checkpoint firewalls.  Server & network build, installs, application upgrades.  Giving second line technical support on client networks and systems.

Duty:  Providing 2nd/3rd line support and supporting the business Systems to ensure all issues are dealt within recognised service levels.  Planning and implementation of network and infrastructure projects  Managing/Maintaining Cisco/HP switches and routers, WatchGuard Firewalls.  Managing/Maintaining Active Directory, WSUS, Kaspersky, VMware environment, Microsoft Lync and Exchange.  Dealing with Windows server upgrades and deployments  Educating management level users on security awareness and IT infrastructure.  Documenting Network, Infrastructure changes/Projects and problem resolutions. Making sure company`s knowledge base articles are up to date

Duty:  Supporting Company`s network infrastructure  General troubleshooting as well as remote, desk side and server support.  Organising all incoming support tickets and distributing all incidents and requests.  Managing Microsoft Exchange & Active Directory.  Maintaining contact centre phone system (Aspect).  Scheduling & running Windows updates.  Monitoring Anti-Virus activity and performing upgrades.  Managing company backup schedule and maintenance.

Duty:  Getting technical requirements from customers.  Web and Live product demonstrations.  Advising customer which product they need for a proposed solution.  Writing formal documents such as quotations and offers.  Managing the relationship with customer at a technical level,  Assisting salespeople with sales strategy for an account.  Assisting with IT related issues in the office, such as troubleshooting computers, network & printers.

Duty:  Liaised with Engineers and reported to Project Manager on all tasks.  Worked as a member of Electronics Research and Development team  Assisted with designing and building of industrial robots.  Adaptable and quick to learn new skills.  Ensured health & safety procedures were adhered to and reported any breaches.