Murari Lal

Mobile First - Building Mobile Banking App 2.0 Embedded Finance - Building End to End Digital Onboarding of Fixed Deposits Embedded Finance - Building End to End Digital Onboarding SDK – DIY & Assisted BaaS – API Based onboarding, Open APIs, Developer Portal Payments -Setting up BBPS Solution Payments - Integrated Payment Gateway Solution Payments - Unified Payment Interface (Issuer & Acquirer) MSME - Merchant Acquiring Solution Implementation MSME – Corporate Internet Banking Tech Readiness – Onboarding Debit Card Switch, EKYC Tech Readiness – VKYC, EKYC, CKYC

Ensuring the digital innovation, product development and taking it to last user goes hand in hand. Successfully completed projects such as - implementation of Finacle (Infosys) Migration (CBS , EB & MB), UPI 2.0, Direct Membership on NFS, e mandate, LOS, IMPS, Platinum Cards, Digital Village Programme, Office 365, EFRM, BBPS & Shopping Mall Payments, Payment Gateways, New state of art technology enabled Recycler installation in all branches, Aadhar tokenisation & API 2.5 etc.

Deputy Manager - HDFC bank (Nov’11 – Present) • Currently posted at New Delhi, and handling strength of 60 people, including four Assistant Managers. Team is handling one of the largest CRM team in PAN India. Team is capable of handling / resolving more than two thousands of customer instructions / complaints (related to customer all financial grievances like – CASA Opening and maintenance, all types of loans etc) in a day to the customer satisfaction. Apart from that team is responsible for Audit & Compliance (Internal , External and RBI Audits), all smooth transaction process, customer retention, Branch visits, Client Visits, corporate relationship building, Handling all Phishing and Skimming, vendor management, and all GRC , PNO and MD Escalations. Responsibilities in HDFC Bank Operations Management Audit & Compliance Customer Management People Management Administration / Branch visits Sales & Revenue Productivity Risk / credit management.

Business Developer- GE Money (Genpact) I have total 4.5 Years reach experience with GE. Started as an associate and then moved to Real Time Analyst and Business Analyst (Business Developer). Experienced in Service Delivering, Project Management, Business Analysis, Process Management, CRM and Key Client Management. The role was to handle all GE Money (Asset Management) operations (KYC/AML , verification process , settlement after sales service ). Responsibilities in GE • Client Management: - Handling all client queries, doing video / audio conferencing with client on weekly. Discussing all billing related issues with the client. • Team Management: - Keeping team motivated all the times, listening to the issues and providing appropriate solutions, guiding everyone and helping them to achieve the team goal. • Reducing the cost of company (Lean Ideas) : - Scanning the existing process of work, finding the loop holes and proposing the appropriate solution which can lead to reduction in cost of company. • Responsible for appropriate customer service. • Participating all client video conferences and representing the customer support team. • Business Analysis:- Analysing the projects in pipelines, and making the concise and accurate reports and presentations to convey complex data with simplicity and elegance. Reports go to the Quarterly and Annual Reports and get published. • Market Research: also worked in few marketing research projects. • Work Flow Management: Arranging appropriate manpower as per the forecasted work flow. • Others: - Working on different projects assigned by the company. (Marketing Research Project).

Office Assistant – Vidyut Metalics Pvt. Ltd. • I started my career as an Office Assistant in manufacturing Unit of Vidyut Metalics Company. They are the largest manufactorer of Shaving blade in India and abroad too. • Responsibilities in Vidyut Metalics Pvt. Ltd. • Production: - Keeping the records of daily production, publishing the data with the head office Mumbai with the appropriate break down / down time clarifications. • Inventory: - Keeping all the records of all raw material / (finished goods)used on the production site. Placing an order for the raw material in time so that it does not hamper the production process. • Procurement: - Responsible for all kind of purchase. Making the Purchase Order for the machine building process. Ordering all the components of the machine building from different locations like Hyderabad, Mumbai and Banglore. • Administration: - responsible for all HR and salary related issues of the employees. Keeping the record of all patty cash and responsible for all administrative managements. • Others: - Arrange transportation to dispatch finished goods. Making challans to complete the process of dispatch.