Munny Sheik

 Rich Experience in End-to-End Implementation of Change Management Process.  Work with Requesters, Implementers, and Approvers to both ensure the process is followed and to communicate process changes, resolve rejections and scheduling conflicts.  Handling/Reviewing all types of Changes and processing till the end of Change Life-Cycle.  Validating Change Implementation Plans and performing Post Implementation Reviews for Unsuccessful Changes.  Chairing CAB, PIR and All Zone CAB Meetings to obtain a detailed explanation and business justification from requesters and implementers of the respective changes.  Leading Bi-Weekly Calls with the Change Coordinators with their issues.  Responsible for generating Reports for the Management which includes Daily/weekly/Monthly Change report, KPI dashboard report, Change Management Trend analyse report on various aspects of changes, Change Reminders, Failed / Backed out Changes, Incident count - Change Volume Report, Long/short team change plans.  Facilitate with different Change Mgmt. Meetings to discuss Urgent/emergency Changes and coordinate for approvals across all vendors and customer.  Successfully Designing process SOP and Work instructions which was missing in account.  Chairing Post Implementation Review calls to discuss the reasons for the failure in implementing the change and how to avoid their recurrence for similar changes in the future.  Involved in SIP (Service Improvement plan-account specific) and successfully driven and closed all open points.  Co-ordinate on change implementation and verifies post activation information is properly filled out and the CR is closed with proper log comments according to defined/agreed suitable procedures.  Ensure Periodical audits in place as per IBM and Customer process and the close the Audit-gaps in the agreed timelines

 Rich Experience in End-to-End Implementation of Change Management Process.  Work with Requesters, Implementers, and Approvers to both ensure the process is followed and to communicate process changes, resolve rejections and scheduling conflicts.  Handling/Reviewing all types of Changes and processing till the end of Change Life-Cycle.  Validating Change Implementation Plans and performing Post Implementation Reviews for Unsuccessful Changes.  Chairing CAB, PIR and All Zone CAB Meetings to obtain a detailed explanation and business justification from requesters and implementers of the respective changes.  Leading Bi-Weekly Calls with the Change Coordinators with their issues.  Responsible for generating Reports for the Management which includes Daily/weekly/Monthly Change report, KPI dashboard report, Change Management Trend analyse report on various aspects of changes, Change Reminders, Failed / Backed out Changes, Incident count - Change Volume Report, Long/short team change plans.  Facilitate with different Change Mgmt. Meetings to discuss Urgent/emergency Changes and coordinate for approvals across all vendors and customer.  Successfully Designing process SOP and Work instructions which was missing in account.  Chairing Post Implementation Review calls to discuss the reasons for the failure in implementing the change and how to avoid their recurrence for similar changes in the future.  Involved in SIP (Service Improvement plan-account specific) and successfully driven and closed all open points.  Co-ordinate on change implementation and verifies post activation information is properly filled out and the CR is closed with proper log comments according to defined/agreed suitable procedures.  Ensure Periodical audits in place as per IBM and Customer process and the close the Audit-gaps in the agreed timelines

 Managing Change requests and follow-up through various stages till the end of the Change lifecycle.  Liaising with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.  Manage the scheduling and tracking of all RFCs.  Creating Excel data for Weekly & Monthly Review Meeting indicating the SLA achieved and Tasks completed & to be done.  Using a formal process, ensure Post Implementation Review (PIR) has been completed, and appropriately documented.  Assisting in the creation and management of all the process documentation related to Changes.  Review Changes and follow-up through various stages till the end of the Change lifecycle.  Validating RFCs and Change Tickets to ensure perfect bridging of the Ticket at Clients Tool.  Chair CAB and I-CAB meetings.  Creating Excel Reports for CMDB pending changes.  Updation of the Daily Tracker & Weekly Tracker.  Reviews all implemented changes to ensure that they have met their objectives.

 Receive, log, and allocate a priority to all requests for change.  Ensuring the change falls under Change Maintenance window.  Creating a change request (RFC) detailing the proposed change.  Ensure all changes are properly documented, categorized, planned, tested, communicated and the appropriate back-out plans are in place.  Have worked in a training role intermittently and conducted training sessions for trainees.  Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.  Decides which CAB members will come to which meetings, who gets specific RFCs depending on the nature of the RFC.  Obtaining Approvals for the changes from Change Advisory Board (CAB).  Convene and chair CAB meetings, circulate the MOM of the CABs.  Keep posting the details of the change to the Engineer.  Maintain reports of the productivity and quality scores.  Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out or failed Change.  Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion  The first step in Incident management is to report the identified incident. This can be done by the end users themselves or agents can do it on their behalf.  Customize incident form with the right fields and set up automated rules for ticket classification, prioritization and assignment and save valuable time in the process.  Prepare and provide weekly and monthly reports and tracking logs, as well as other agreed upon statistics, as requested.  Executing the changes accordingly and joining conference calls with customers for faster fault resolution.  Conduct periodic audits to ensure compliance with its processes and procedures.

Works on the BMC remedy tool for raising changes, ECAB calls, CAB calls, woks for ANZ, ASIA, and EMIEA

Change Management end to end activities, Incident management/ Service request management