Muneeb A.

- Commissioning & provisioning NetApp Setup at two sites - NetApp Patch & Upgrades, and Consultation - Retail Stock optimization with Azure AI - Provisioning NVIDA GPUs in Hyperconverged Infrastructure - Project Planner till Dec, 2026

Diyar Middle East: Customer centric services and innovative solutions ensuring the success, whilst delivering the technology innovations in accordance to International Quality Standards in the Middle East • Recruited as an IT Solution Architect for Diyar’s client, QAFCO. • Delivered services to client, and updated the service reports.

QAFCO: With continued commitment to excellence, world’s largest single-site exporter of Urea, Ammonia, Melamine & Urea Formaldehyde. Excelled as a 𝐒𝐞𝐧𝐢𝐨𝐫 𝐈𝐓 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭, • Spearheaded architecture strategies to optimize the enterprise IT infrastructure portfolio, applying TOGAF's Technology Architecture phase for both brownfield and greenfield projects. • Engineered a holistic baseline architecture of the brownfield landscape with sequential High- and Low-Level designs, delivering coherent conceptual and detailed designs across stakeholders. • Prioritized use-cases to accelerate growth and digitalization using advanced IT/OT analytics platforms. • Established incident escalation pathways for critical outages, advised on policy alignment with Qatar's NIA, and reviewed vendor audits to improve compliance scores. • Facilitated security and compliance-driven IT landscape creation, enhancing operational stability by streamlining IT/OT integration, clarifying cross-functional roles with RACI matrices, and recommending gradual reductions in RTO and RPO to improve OLAs. • Supported deployment of SAP BTP RISE initiative and LabWare LIMs with architecture diagrams aligned to SAP S/4 HANA Cloud and integrated SAP ERP modules. • Developed policy interrelationship maps and incorporated multiple ISO standards via an Enterprise Metamodel to guide digital transformation. • Optimized change management protocols through flexible process workflows. Technologies & Functions: Azure Landscape (Monitor, Billing Management, Resource Utilization and Performance, etc) Honeywell (APC, CPA-U, OL, HFIR, IOW, APO, PS Webview, IFM, IDMS, Sustainability+), BakerHughes (BHC3i, iCenter, Cordant), Cisco (Nexus, Viptela, Catalyst), Palo Alto NGFW, Solarwinds SAP (Fiori, Successfactors, EWM, MII, HEC, BASIS, Netweaver, SAProuter, SOLMAN, IM, Employee Central, Cloud Connector, Web Dispatcher), BMC Helix, Labware LIMs, SynergyLife, Percepio LMS, Oracle JD Edwards2

MEEZA: A premier, compliant IT Service Provider in Qatar, handling service portfolios, hosting clients, segmenting resources, and managing IT services. Excelled as a 𝐒𝐞𝐧𝐢𝐨𝐫 𝐍𝐞𝐭𝐰𝐨𝐫𝐤 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭, • Problem-Solving: Applied a solution-focused approach to tackle technical challenges efficiently. • Documentation and Presentation: Proficiently created Service Design Packages, including HLD, LLD, DR, and Fault Correction, aligned with WAN/Internet standards. • Design Visualization: Transformed complex data into actionable design scenarios, aiding decision-making. • Design Management: Oversaw design considerations, collaborated with stakeholders, and tracked milestones. • Visual Tools: Utilized MS Visio and Whiteboard for flexible and efficient design creation. • TCO and ROI: Promoted TCO and ROI integration within ITIL for better commercial decisions. • Stakeholder Communication: Used diagrams (UML, Block, HLD, LLD) for effective communication. • Network as a Service: Illustrated bidirectional traffic flows between Customers and Employers in detailed HLD, LLD, and CM documents. • Client Services: Managed client-facing services, focusing on security awareness. • Design Review: Thoroughly assessed design submissions from various sources. • Innovation: Advocated for new technologies, enhancing services and reducing costs. • Cross-Functional Coordination: Collaborated with teams to achieve project objectives. • Process Optimization: Improved operational practices, including cabling and naming conventions. • Conflict Resolution: Expertly resolved disputes, ensuring the best interests of the employer.

Digital States: A Cloud Professional Service Provider, in collaboration with in-house Professionals and multiple Vendors, serving US customers. Documentation and Presentation: Proficiently created High-Level and Low-Level designs and presentation materials. Project-Based Responsibilities: • Cisco Umbrella Project Leadership: Led Cisco Umbrella project for US Customer with multiple DNS security use cases. • Technical Problem-Solving: Provided support for Cisco Multi Site Orchestrator, Alcatel switch migration, firewall activities, and US Government projects. • Network Migration: Successfully moved network (LAN/SAN) from N5k to N9K for a US Customer. • Data Center Technologies: Supervised Cisco Data Center technologies deployment (Cisco ACI & Hyperflex) for US Government. • Effort Estimation: Defined project/task effort levels for accurate expectations. • Post-Project Support: Offered support post-project completion. Training: • Training Presentations: Compiled training materials for Cisco UCS-X and Converged Infrastructure technologies. • Solution Integration: Demonstrated Cisco UCS-X integration with FlexPod/FlashStack. • Cisco Hyperflex Deployment: Presented simplified Cisco Hyperflex two-node edge deployment with Cisco Intersight. • SDA Demo Documentation: Created SDA demo materials for customers. Problem-Solving for Customers: Provided solutions for network, security, and system issues in brownfield environments. • Cutting-Edge Technologies: Utilized advanced technologies and protocols for all activities.

𝐇𝐚𝐧𝐝𝐬-𝐎𝐧: - Lab Environment for demonstration • Implemented Azure Stack Development Kit as a POC & POV • Provisioned on cutting edge nodes Cisco UCS-C, UCS-B, UCS Chassis, UCSM, DCIM, UCS Central, Director, Hyperflex, Nexus 9K, Cisco ACI, OOB, Inband connectivity, common services, VPN setup, VMWare vSphere, vCenter, NSX-V, NSX-T, vRealize Operations • Provisioned on emerging technologies such as Cisco Tetration, Umbrella, Intersight, SD-WAN, SDA, Cloud Center, App Dynamics in Lab environment to demonstrate for Cisco Activate Fiscal Year 2019 and 2020 • Provisioned Storage Based protocols Fibre Channel, iSCSI, Fibre Channel over Ethernet with FlashStack & FlexPod • Designed & implemented Cisco ACI advanced use cases such as ACI Remote Leaf, ACI Multi-site with MSO (On Prem & AWS Cloud) - 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬: • Architect the VDI Solution for the Rowland Unified School with two sites comprised of VMWare vSphere, VDI, stretch cluster including the Cisco Network Nexus Switches & Hyperflex nodes. Hands On included the provisioning of 6 T4 GPUs per Hyperflex 2U node comprising 48 T4 GPUs, Nexus any cast gateways for the stretch cluster using BGP EVPN, licence initialization with VMware, NVIDIA, Cisco • Responsible for designing the solution in their existing environment and blending the solution for the audience i.e. Students, Task Workers and Staff from inside the school premise and remote users with Chromebooks • Designed and Implemented Cisco Tetration as a Service for the US Govt. CalPERS with big audience Application, Database, System (Linux & Windows) Team in detection mode and limited enforcement for certain workloads • Discovered application dependency mapping with agentless tools such as device42 and RISC Tools • Migrated to On-Premise Site-to-Site VPNs to the Fortigate Firewall hosted on the Azure.

• Responsible for the uptime of the IT Network & Security driving the business of the employer • Reported to Senior IT Manager & General Manager and also to the Executives • Managed more than 17 individuals under IT team spread across • Evaluated the subordinates based on their performance, role and dedication to determine their KPI • First line of IT escalation handler from Head Office, Branches, Factories • Outlined a road map to revamp the IT Network & Security infrastructure in terms of improving the IT services • Solutions with Benefit over Cost for the challenges with indoor and outdoor wireless signal and strength with vendor Unifi outdoor and Cisco indoor • Business value added proposal that could reach out to the right audience of the employers whilst collaborating with all individuals in the team • ISP Vendor handling for the backhaul wired networks, with multiple parties serving a link at different point • Liaison with third party vendors to revamp certain components such as the CCTV Camera (DVR or NVR based), Storage with SAN connectivity, Solutions for the degraded hard disks due to unfriendly environment conditions etc • Revaluated the third party vendor business proposals to offer certain product or services that could enhance & improve the IT Services • Troubleshoot the Layer 2 loops, compute load on the Firewalls serving as the Perimeter/Edge firewall, Data Center outage, NOC • Mitigated an identity theft when a malicious actor utilized an employee email account to send inappropriate email to the executives • Identified the risks in terms of passive cable, redundancy to achieve resiliency, robust infrastructure • Overcame layer 2 challenges and adjacencies with ISP provider in the MAN topology with WAN network • Planned activities to enable and secure the IT Network from OSI - Layer 1 to Layer 4 • Introduced the Hybrid Cloud modelling and importance of point of presence & critical nodes on prem • Tools: SolarWinds, MS Exchange, VMWare vSphere etc

• Followed an organizational process for the operational requests such as configuration change, VPN setup, configuration release etc • Aligned with predefined SLA, OLA internal and external Customers • Worked in 24x7 shift schedule under NOC • Migrated & offloaded the employers' reserve IP address from two pairs of Cisco Routers to the Firewalls. The purpose is to advertise and publish employers' public IP address for better convergence in case there is outage or service degradation causing inconvenience to the Customers, Call Center etc • Handled employers' two Data Center and 5+ corporate sites single-handedly when alone in the shift • Investigated the root cause of the errors, issues and problems • Responsible to revamp the broken port channels in the corporate network by properly establish and validating it. • Mitigation of DDoS appeared in 2017 with F5 Silverline as the intermediate hop to intercept the DDoS attack. The downside of this solution was increased latency that was intercepted in Europe. It causes service degradation, especially for the Call Center Response. • Document synchronization such as Network Patch Management using the SVN • Updating the Network Diagrams after over a period of time using the MS Visio • Clean up of the old and obsolete configuration. • Responsible to set up Site to Site VPN Configuration for either cases if Client Network overlaps with employer's or other customer network, or it's not overlapping • Debug the VPN Setup with multiple vendor VPN supported hardware from Customer • Steered network traffic manually in case there is an outage from one of the ISP or service degradation • Utilized at minimum the emergency account/break glass when needed • Automated the tedious task of information retrieval from all the network nodes (switches, etc) using Python and parsing the right information in Excel • Tools: NAGIOS, XYMON, CACTI for Monitoring. SolarWinds for CMDB, Cisco ACS as IAM,

Softech Systems: An in-house software company, offering solutions to diverse local and global industries. • Integrated both north bound systems and south bound system correspond to CRM, and Work Force Mobility, Inventory, and Provisioning Systems respectively, with synchronous and asynchronous transaction types using SOAP API over TCP/IP • Developed the initial process, in line with eTOM and logic to accept, add or remove the offers from the quote, complied with business and eligibility rules, pricing of the quote and final validation of a quote before submission of the work order • Transposed, designed, mapped and populated the Service Provider product offerings with multiple payment methods, either as OTC or MRC, in the Catalogue and Inventory Management • Created and developed the process to capture, track, and fulfil the Work Order operational use cases, which included but not limited to work order issue, creation, mobility, configuration, provisioning, activation, testing, debt recovery, reconnect and cessation. This entails for both physical and logical resources, such as STB, FTTH, GPON, etc • Developed the real consumer (B2C) with Purchase Order, scenarios such as service subscription which may include 1P with either Voice or Internet, multiple services enclosed as a bundle, 2P and 3P, and add-ons • Business Process Modelling: Facilitated order progression from business process definition to BPML/UML, in reference to ODA model, managing diverse order types, including customer, engineering, and parked orders, and ensured consistency with TM Forum’s eTOM framework • Order Lifecycle Management: Monitored, debugged and troubleshot orders across their lifecycle, implementing robust exception handling and risk management strategies

𝐂𝐨𝐫𝐞: - Electronics Engineering Curriculum 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧: - Computer Networks - Computer Graphics - Power & Transmission Lines 𝐌𝐚𝐧𝐚𝐠𝐞𝐫𝐢𝐚𝐥 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧: - Project Management - Technology Management - Degree and Transcript shall be furnished and supplied based on request.