B Mullai

• Led enterprise-wide transformation initiatives to streamline processes and improve operational efficiency using data-driven approaches, SRE & DevOps. Managed global cross-functional teams, aligning business strategies with technology solutions to deliver enterprise-wide transformation programs at portfolio level. Successfully collaborated with senior leaders across functions such as Tech, LOB’s & Finance, ensuring alignment with business goals and objectives. • Built and led a Compliance, Governance, and Continual Service Improvement team of 42 members, automating end-to-end compliance processes, reallocating 6 FTE's and achieving zero rework. In addition, managed the team of 15 members responsible for data analytics ETL & reporting using PowerBI & Tableau. Managed engineering & operations teams. • Re-engineered application lifecycle management processes, reducing onboarding time for applications from 1 year to 8 months. Integrated with CI/CD automated framework. • Managed global cross-functional teams & programs, driven process digitization and automation for Software Development Life Cycle Controls Process (CaC) improved efficiency by 60%, and reduced errors by 32%. • Spearheaded the Value Stream Mapping effort for Terraform & Ansible on-boarding process, analysed current state, identified gaps and provided recommendations for the target model. End-to-end visualization flow of the system helped the team to show case how they evolved from pre, current state to future state. • Led the automation of functional testing using Grafana, saving the equivalent of 2 FTEs annually. • Spearheaded Agile-driven digital transformation efforts, ensuring successful integration of human-centered design principles for enhanced user experience. • Directed the organization of the Great International Developers Summit with 30 sponsors, 5000 participants, and 105 speakers, showcasing leadership in tech events.

Led a team of over 70 members, overseeing Middleware infrastructure for enterprise applications, ensuring stability and availability. Analyzed incidents to provide resolutions and automated patching processes, saving 4 resources annually. Implemented SRE best practices, maintaining system availability up to four nines. Ensure successful change executions, schedules, approvals, backup plans in place, and minimized changes causing incidents by 60%. Developed JIRA reporting dashboards and organized tech events benefiting over 5000 participants.

Managed service delivery for Middleware portfolio, including business services, build, and production support. Collaborated with stakeholders to finalize requirements and ensure successful projects execution. Successfully managed change for a TAJ adoption implementation across LOB's, improving user adoption by 60%.”

Directed end-to-end service delivery for the Integrated Managed Infrastructure platform. Managed account delivery, ensuring resource allocation met client needs, and facilitated ITSM (Incident, problem and changes) integrations across global clients.

Ensured global Middleware technology met SLA standards, increased workload managed in India by 20%, resolved major incidents, and contributed to cloud migration and transformation projects. Developed high-performing teams. Represented CAB meetings and ensured successful change execution.

TRAININGS & CERTIFICATIONS ITIL Expert Certified Intensive course on Object Oriented Analysis and Design using UML and RUP by IISC, Bangalore. Business Professional Programmer (Certified by DOEACC-Central Govt) at AICT. Microsoft Certified Professional in MS-SQL SERVER 6.5. Post Graduate Diploma in - Internet Application Development & Network Programming.