Mulinda Raïssa Ernestine

Results-driven NOC Manager with extensive experience in telecommunications network operations, service assurance, and IT infrastructure management. Skilled in leading 24/7 Network Operations Center teams, ensuring high network availability, rapid incident resolution, and optimal performance of critical telecom systems. Experienced in managing network monitoring, fault management, service delivery, capacity planning, and operational reporting while maintaining compliance with SLAs and industry best practices.Strong leadership background in coordinating cross-functional teams, driving process improvements, implementing operational efficiencies, and leveraging technology to enhance network reliability and customer satisfaction. Adept at incident escalation management, root cause analysis, vendor coordination, and business continuity planning.Passionate about delivering operational excellence, empowering technical teams, and supporting digital transformation initiatives through innovative, data-driven, and customer-focused solutions. Committed to maintaining resilient, secure, and high-performing network environments that enable business growth and seamless connectivity.

IT Manager at Telecom company Led and managed the IT department, ensuring alignment with business goals and efficient service delivery Directed software development and system integration projects to support business operations and innovation Oversaw network infrastructure and system administration to maintain optimal performance and uptime Coordinated with cross-functional teams to deploy scalable IT solutions that improved operational workflows Implemented comprehensive data backup and disaster recovery plans, minimizing downtime and data loss risks manage Website server room and all IT Related

Conducting routine evaluations of network and data security Locating and seizing chances to enhance and update software and systems Worked as a server during overflow periods Creating and implementing the organization's IT policy and best practice manuals.

Managed daily operations, improving efficiency and streamlining processes for increased profitability Oversaw team of employees, providing leadership, guidance, and support for optimal performance Developed and implemented strategic plans to meet company goals and exceed customer expectations.

Ensure all operations are carried on in an appropriate, cost-effective way Worked as a team member to achieve the highest level of customer service Worked in accordance with all health and safety standards to promote wellness and the most enjoyable dining experiences possible

Developing company policies and ensuring compliance Prepared presentations and reports for meetings Helped organize company events and functions.

Mastered advanced strategic planning frameworks to drive sustainable competitive advantage in dynamic business environments. Developed analytical skills in market analysis and competitive intelligence to support data-driven strategic decisions. Gained expertise in change management techniques to effectively lead organizational transformation initiatives. Studied leadership theories and practices to enhance strategic leadership and stakeholder management capabilities.

Acquired foundational knowledge in information systems management, bridging the gap between business processes and IT solutions. Studied software development methodologies and project management techniques applicable to business IT projects. Explored network infrastructure and cybersecurity best practices essential for protecting business information assets.