mukul khurana

business continuity specialist

About

A highly motivated IT Professional with 6.8 years of rich experience in Business Continuity Planning & Management, Crisis Management, Disaster Recovery Management, Business Impact Assessment, IT Service Management, Problem and Change Management. My expertise includes crisis management, conducting business impact assessment, Business continuity plan development and executing work area recovery site testing to ensure recovery of people, process, premises and technology.

Country

india

City

gurgaon

Industry

information technology and services

Skill

business continuity planning, it service management, crisis management, business impact analysis, itil, disaster recovery, vendor management, problem management, change management, project management, service delivery, problem solving, customer service, data analysis, microsoft office, microsoft excel, crm

Experience

business continuity specialist

ihs

2015-6 - Present · 11 yrs 4 mos

l2 technical support engineer

airtel

2011-7 - 2012-8 · 1 yr 2 mos

Worked as a Senior Technical support engineer responsible to resolve DSL broadband issues.

system engineer

acl mobile limited

2012-8 - 2013-11 · 1 yr 4 mos

Server Monitoring, Fault handling, level 2 support, SMS platform, VAS, system engineer

service management analyst

orange business services

2013-11 - 2015-6 · 1 yr 8 mos

Worked as IT service analyst to support customer service managers ensuring smooth service delivery to clients. Handled incident , problem and change management for dedicated clients and formulating BCP plans around key deliverables.