Mukesh Kumar

Responsible for ensuring smooth operations of computer systems, providing both onsite and remote technical support to clients. Install, configure, and maintain Windows servers, operating systems and virtual environments (Hyper-V, Microsoft Exchange, Active Directory). Manage user accounts, permissions, and Group Policy Objects (GPO) within domain environments. Provide 2nd & 3rd level support for system, server and endpoint-related issues to ensure stability and uptime. Deliver Office 365 and Azure environment management, including tenant creation, license management, health checks and VM provisioning. Conduct cloud security testing and implementation to enhance compliance and protection. Collaborate with business development and technical teams to design and implement customized IT solutions. Support project planning, documentation and continuous improvement initiatives for client environments. Provide technical guidance and mentorship to junior engineers and contribute to internal knowledge bases. Stay current on IT best practices, system security and emerging technologies to improve service delivery.

Experience in managing and supporting enterprise IT environments, with a focus on Active Directory, Microsoft 365, server administration, and cloud platforms. Manage user accounts, permissions, security groups, and email groups. Set up new user accounts, workstations, and system access. Administer Windows Server environments and perform regular patching. Oversee Active Directory health, replication, and group policies. Maintain DNS records and file servers. Support Microsoft 365 users and handle license management. Deploy and support Amazon Workspaces and VMware systems. Assist in security deployments and monitoring through tools like PRTG and GPO. Provide technical support and generate monthly activity reports.

IT System Administrator | Active Directory & Server Management Specialist **Experienced in managing and supporting enterprise IT environments, with a focus on Active Directory, Microsoft 365, server administration, and cloud platforms. Core Responsibilities: -Manage user accounts, permissions, security groups, and email groups -Set up new user accounts, workstations, and system access -Administer Windows Server environments and perform regular patching -Oversee Active Directory health, replication, and group policies -Maintain DNS records and file servers -Support Microsoft 365 users and handle license management -Deploy and support Amazon Workspaces and VMware systems -Assist in security deployments and monitoring through tools like PRTG and GPO -Provide technical support and generate monthly activity reports

IT Support Engineer | Onsite Technical Support & Maintenance Provided onsite technical support for end-user devices, ensuring smooth operation of hardware, software, and peripherals. Key Responsibilities: -Troubleshot and resolved issues related to laptops, desktops, and peripherals (e.g., printers, scanners) -Installed, configured, upgraded, and maintained operating systems and software, including Microsoft Office -Performed regular onsite preventive maintenance as per work scope -Supported IT projects such as rollouts, migrations, and system upgrades -Ensured timely service delivery and compliance with SLAs -Maintained a high standard of customer service with professional and efficient support

Provide onsite technical support for end-user devices, ensuring smooth operation of hardware, software, and peripherals. Troubleshot and resolve issues related to laptops, desktops and peripherals (e.g., printers, scanners). Install, configure, upgrade, and maintain operating systems and software, including Microsoft Office. Perform regular onsite preventive maintenance as per work scope. Support IT projects such as rollouts, migrations, and system upgrades. Ensure timely service delivery and compliance with SLAs. Maintain a high standard of customer service with professional and efficient support.