Mukesh N.

Bd admin

About

Strategic, results-driven leader for India Server Operations & Customer Service in high-traffic voice chatroom platforms. 10+ years across UAE & India; 3+ years dedicated to India Server Super Admin & CS Room Manager roles for YoYo, Habi, and Lotfun. What I deliver: • 95% VIP client satisfaction | 30% faster escalations • 24/7 uptime stability during peak traffic • Moderator team hiring, training & KPI governance • Community compliance, trust & safety, rapid incident response • Seamless coordination with Chinese HQ for features, bugs & policy Keywords: India Server Ops | Community Compliance | Moderator Management | VIP Retention | Escalations | Android/Backend Collaboration | Java & Kotlin basics | 语音聊天室 | 社区合规 | 版主管理.

Country

India

City

Pune District

Industry

Computer Software

Skill

Enterprise Social Networking, Agency Management, Business Development, Operations Management, Agency Relationship Management, Customer Service Room Manager, India Super Admin, india Server Admin, Customer Service (VIP) , India Server Operations, Moderator Team Management , Customer Service room manager, Community Compliance / Trust & Safety , Android Studio, Kotlin for Android, Mobile UI/UX Design, Application Lifecycle Management, Debugging & Testing SQLite & Local Data Handling, HTML5 & CSS3, API Integration Basics

Experience

Bd admin

Lotfun group voice chatroom app

2025-1 - Present · 1 yr 9 mos

India

- Manage business development operations for the India market, focusing on user growth and platform engagement. - Onboard, train, and monitor agencies to ensure high-quality performance and adherence to platform guidelines. - Coordinate and execute marketing campaigns tailored for the Indian audience to increase active users. - Work closely with product and operations teams to localize features and improve user experience. - Analyze market trends, competitor activities, and performance data to develop growth strategies.

Account Manager

Alyash Marketing Management

2021-3 - Present · 5 yrs 7 mos

UAE

Corporate account retention +25% led integrated marketing calendars & budgets.

Information Technology Operations Manager

Habi: Group Voice Chat

2024-7 - 2025-8 · 1 yr 2 mos

India

- Directed end-to-end operations for the India region, ensuring 24/7 smooth functionality of high-traffic voice chatrooms. - Supervised and trained a team of moderators to handle community engagement, sensitive cases, and conflict resolution. - Enforced platform community guidelines to maintain a safe and compliant environment for users. - Collaborated with global technical and product teams to implement feature updates and resolve technical issues. - Monitored performance metrics, user feedback, and operational KPIs to drive continuous improvement.

YoYo Vip Costumer sarvise Room Maneger

YoYo Group voice chatroom application

2021-1 - 2024-5 · 3 yrs 5 mos

India

- Managed VIP client relationships, achieving 95% satisfaction rate. - Led moderator teams to maintain quality and community compliance. - Reduced issue resolution time by 30% through optimized escalation processes.

Education

Indian Institute of Technology, Madras

Mobile App Development

2021-8 - 2022-1 · 6 mos

Hands-on training in Android application development using Kotlin, covering UI/UX design principles, activity lifecycle, data storage, and debugging. Built functional prototype apps optimized for chat-based and voice interaction features, relevant to live voice chatroom environments