Mujeeb Shaikh

Leading reconciliation under the OMNI initiative, ensuring accuracy and compliance across major payment gateways (Cards, UPI) and partner ecosystems. Key Responsibilities: - Managed high-volume transaction reconciliation, aligning banking partners and merchant accounts. - Drove automation initiatives to reduce manual efforts, improving reconciliation speed and minimizing risk. - Partnered with product, engineering, and banking teams to optimize financial workflows and reporting accuracy. - Identified process bottlenecks and deployed scalable solutions for error handling, revenue mapping, and settlement optimization. - Established robust controls for ledger reconciliation, payout validation, and exception handling across real-time and batch transactions.

Appointed post Ezetap–Razorpay integration to scale finance operations for high-stakes reconciliation and settlements. Key Responsibilities: - Oversaw end-to-end reconciliation for high-volume HDFC and Axis acquiring channels, ensuring financial accuracy across stakeholders. - Led chargeback management lifecycle, minimizing merchant risk through effective dispute resolution and bank coordination. - Improved refund tracking and SLA adherence through the implementation of a centralized framework. - Delivered strategic insights via data and revenue trend analysis, enhancing decision-making and margin optimization. - Drove operational excellence by developing SOPs, training staff, and streamlining handover processes. - Recognized as MVP for outstanding contributions to process efficiency and reconciliation accuracy.

Promoted for demonstrating operational excellence and ownership of critical business processes. Key Responsibilities: - Managed reconciliation and settlement for major payment corridors (HDFC & Axis acquiring), handling high GMV volumes. - Performed detailed GMV and revenue analysis to support business forecasting and quarterly reviews. - Resolved complex merchant refund issues across UPI, cards, and wallet channels with precision. - Streamlined the chargeback documentation process, liaising between merchants and financial institutions to ensure timely resolution.

• Joined Ezetap Mobile Solutions as Executive – Business Operations. Managed daily payment settlement and reconciliation for multiple instruments including cards (Visa, Mastercard, Rupay), UPI, SMS Pay, and e-wallets. Key Responsibilities: • Processed refunds and ensured SLA-compliant accuracy and timeliness. • Handled end-to-end chargebacks, from dispute intake to submission of evidence to issuing banks. • Maintained detailed MIS and audit logs to highlight anomalies and support internal reviews. • Acted as the primary escalation point for reconciliation issues, merchant payouts, and exception reporting. • Gained deep insight into digital payments infrastructure, including fund flow mapping, transaction lifecycle, and partner integrations.

Supported the Ezetap Mobile Solutions process, handling diverse merchant queries via calls, email, and chat across various support roles: - Outbound Support (Apr 2017 – Sep 2017): Assisted with POS activation, onboarding, and follow-ups. - Inbound Support (Oct 2017 – Mar 2018): Resolved issues related to POS devices, transactions, and refunds. - Email & Chat Support (Apr 2018 – Mar 2019): Handled technical/financial queries, focusing on quick resolution and customer satisfaction. - Quality Analyst & MIS (Apr 2019 – Aug 2019): Monitored support quality, conducted training refreshers, and generated performance reports. Key Achievements: - Maintained high customer satisfaction through prompt issue resolution and SLA adherence. - Improved merchant communication by implementing structured feedback and reporting. - Gained end-to-end exposure to payment systems, merchant lifecycle, and backend operations.

Worked in the Accounts and Sales department, supporting clients in leveraging Tally ERP software. Key responsibilities included: - Delivered end-to-end support on Tally features, troubleshooting, and user experience optimization. - Resolved queries related to ledger management, invoicing, GST entries, and financial reporting. - Collaborated with technical teams to address escalated system/data issues. - Assisted the sales team with product education and onboarding for new clients. Key Achievements: - Built strong foundations in accounting operations and ERP workflows. - Ensured high client satisfaction through timely support and effective communication. - Gained valuable exposure to financial systems and customer-facing roles in a corporate setting.