Muhammet Erdem

I lead large-scale network and cloud architecture projects spanning thousands of telecom locations. Over the past two years, I have managed high-impact projects end-to-end, ensuring smooth service delivery, operational excellence, and adherence to SLAs. I leverage automation tools, including RPA solutions, to accelerate routine processes, monitor functionality, and report issues, contributing to continuous improvement. While I do not develop these solutions myself, my active use helps optimize network operations. I coordinate cross-functional teams, mentor expert engineers, and implement best practices in network design, monitoring, and risk mitigation. Additionally, I create and maintain internal knowledge resources, enhancing collaboration and technical excellence across the organization. My professional expertise is reinforced by certifications such as Google Professional Cloud Architect, Cisco CCNP, Zyxel Network Associates, and training in AI and automation tools. These experiences continuously enhance my skills, allowing me to stay current with evolving technologies and integrate them effectively to optimize network operations and project outcomes.

Managed and maintained enterprise and carrier-grade network infrastructures, supporting seamless operations across thousands of locations. I regularly used automation and RPA tools to assist in routine network tasks, monitor performance, and report issues, helping the team improve efficiency. Coordinated projects across multiple teams, ensuring SLA compliance and high customer satisfaction. I provided guidance on complex network issues and contributed to creating internal knowledge resources for team use. This role strengthened my expertise in advanced networking, cloud integration, and project management. During this period, I also earned certifications including Cisco CCNP, Google Cloud Digital Leader, and Ruijie Network Associates.

Senior Network Engineer focusing on service delivery, escalation management, and enterprise network reliability. Configured, monitored, and troubleshot enterprise routers and switches (Cisco, Huawei, Arista, ZTE) Led network service escalations to ensure SLA compliance and minimal downtime Applied advanced routing and switching concepts to optimize enterprise networks Demonstrated strong analytical, leadership, and organizational skills in a fast-paced environment Evaluated end-user requirements, custom-designed solutions, and provided complex network troubleshooting

Senior Network Engineer responsible for advanced network deployment, monitoring, and security. Configured and maintained enterprise routers and switches from Cisco, Huawei, Arista, and ZTE Implemented and monitored DDoS mitigation and firewall solutions (e.g., Riorey, A10 aGalaxy, GenieATM, Fortigate) Managed hotspot controllers (Unifi, Coslat) and monitoring systems (Zabbix, Cacti, Grafana) Provided escalation support and ensured operational continuity across network services Applied best practices in routing, switching, and network security for enterprise environments

Installed, configured, and supported enterprise network products to ensure operational continuity and optimal performance. Designed, monitored, and upgraded network infrastructure, maintaining detailed topology documentation Analyzed existing structures, implemented improvements, and ensured business continuity Utilized protocols such as OSPF, BGP, HSRP, and VRRP in deployment projects Configured and managed devices from Cisco, Huawei, Juniper, Alcatel, Mikrotik, and Ubiquiti Applied IP/MPLS, Layer-2/Layer-3 VPNs, and MPLS pseudowire solutions for enterprise networks

Senior Network Support Engineer within the NOC, ensuring timely resolution of data traffic issues and collaboration with international carriers. Delivered permanent resolutions within SLA/KPI targets for enterprise data traffic problems Coordinated with internal departments and international carriers (e.g., Cogent, TI Sparkle) for critical issue resolution Implemented and troubleshot backup line configurations for customers Configured and maintained access-lists, NAT, and routing policies according to client requirements Contributed to improving operational processes and network reliability

Managed network operations and monitoring within the NOC, ensuring performance and reliability for corporate clients. Monitored and troubleshot enterprise network systems and VoIP platforms Coordinated with field teams to resolve escalated network issues Assisted in configuration and maintenance of Cisco, Huawei, Juniper, Alcatel, ZTE, Mikrotik, and Ubiquiti devices Implemented operational improvements to enhance network stability and uptime

Short-term senior-level support role focusing on complex network and VoIP issues. Provided advanced technical support and escalation handling Assisted in optimizing network performance and reliability Collaborated with field teams on critical issue resolution

Provided corporate technical support for network and telecommunication systems. Troubleshot network and VoIP issues for enterprise clients Managed installation, configuration, and maintenance of Cisco, Huawei, and Mikrotik devices Handled first-level support and escalations to ensure uninterrupted service Contributed to network documentation and operational best practices

Freelance Desktop Support Engineer providing technical support for enterprise IT infrastructure. Delivered on-site support and maintenance for workstations, networking hardware, and peripherals Troubleshot and resolved hardware and software issues for end-users Assisted with configuration and installation of Cisco, Huawei, and Mikrotik network devices Ensured uninterrupted network operations through timely issue resolution

Internship at TRT General Directorate focusing on network operations and documentation. Assisted in monitoring and maintenance of enterprise network systems Prepared technical documentation for network infrastructure Gained foundational knowledge of enterprise network management and operational practices