Muhammed moizuddin
Business Continuity Specialist @ LUCID Investment Company
About
As a Demand Planner at LG Electronics, I leveraged data-driven forecasting and strategic supply chain management to improve order fulfillment, reduce costs, and maintain optimal inventory levels. As an E-Commerce Operation Specialist at United Yousef Naghi Co. Ltd, I am responsible for managing the entire order lifecycle, from generation to fulfillment to returns and refunds. I have been working in this role for over four years, applying my MBA and previous experience in stock and inventory control to ensure efficient and effective operations. I have extensive knowledge and experience in handling mega events such as Big-Big Sale, Vat-on-us Sale, weekend Sale & Year End Clearance, where I coordinate with warehouse, showroom, and courier staff to meet operational targets and customer expectations. I also communicate with various stakeholders, including customers, suppliers, and branches, to resolve any issues and provide timely updates. My mission is to optimize the e-commerce order management process and deliver the best possible service to our online customers.
Saudi Arabia
Jeddah
Retail
E-Commerce, Communication, Outside Sales, Key Accounts, Account Management, Online Sales, Customer Satisfaction, Logistics Management, Inventory Management, Microsoft Office, English, Arabic, Hindi, Microsoft Excel, Microsoft Word, Oracle Applications, Oracle ASM, Oracle E-Business Suite, Exadata, Oracle Application Server
Experience

Demand Planner
Riyadh, Saudi Arabia
• Planned and monitored product demand and supply, ensuring optimal stock availability while minimizing excess inventory. • Analyzed market trends, sales data, and customer demand to support accurate demand forecasting. • Managed sales forecasts, purchase orders, and production plans, which improved order fulfillment efficiency. • Monitored key performance indicators (KPIs) such as lead times, stock-outs, and forecast accuracy to drive process improvements. • Successfully managed end-to-end product planning by aligning demand forecasts with supply chain and logistics operations, ensuring on-time availability and cost efficiency.

Product Planner
Jeddah, Makkah, Saudi Arabia
Expertly crafted purchase orders utilizing UPI methodology to align with Month of Sales (MOS) data, ensuring inventory meets sales channel demands Diligently prepared and submitted Purchase Orders to suppliers, securing Proforma Invoices for seamless product acquisition Coordinated with suppliers to expedite order releases, closely monitoring shipments from dispatch to system receipt for sales optimization Managed inventory for LG TV, AV, and IT Monitors divisions, strategically planning Naghi and channel stock levels Assisted the sales team in redistributing slow-moving inventory, preventing stock aging through cross-functional collaboration with finance and sales departments Generated purchase orders in the S2K system, coordinating with logistics and finance for accurate ERP posting Provided timely updates on product availability to customers and the sales team, enhancing client satisfaction and sales readiness Led promotional campaigns for Retail and Wholesale, liaising with LG & Samsung to distribute promotion lists effectively Calculated SPMS files to support promotions, securing credit notes from LG & Samsung to facilitate sales incentives Processed credit note invoices with LG & Samsung, ensuring accurate and timely financial reconciliation Coordinated with the finance department to update Letter of Credit (LC) information, maintaining supplier relationships Conducted model benchmarking as needed, presenting findings to senior management for strategic decision-making Orchestrated meetings with IT to address and resolve ERP system issues, ensuring operational efficiency.

E-Commerece operation Specialist
Saudi Arabia
Independently managing and responsible for Retail development, Product introduction & management, Content development, Promotions, Sales & Stock performance, Price Control, Vendor Relations, Logistics Co-ordination, Key Account Management and Merchandising Generating the orders from OTO / Magento platform and arranging the orders, Coordinate with warehouse / Showrooms for stocks and dispatch & Making the SO (Sales Order) as per the request from showrooms & Warehouses Cooperated with warehouse and logistics staff to meet operational targets Communicating with stores and warehouses' concerned persons to arrange the dispatch process Communicate with the couriers to arrange pick-up orders from showrooms and/or warehouses Coordinating with customers, shipping company and SR's / WH's to process the order returns if any damage or cancel by creating RMA Making a refund process either by E-wallet or refund to bank account as per the requested from customer by making credit note from Magento Giving 100% full support to customer, coordinating with customer service team, technician and SR's / WH's Arranging maintenance and completing the process as per the customer request Arranging and scheduling a technician, Labor & driver for heavy items like furniture and AC's Support for E-commerce Merchandising: Enabling & disabling the item as per the availability of the stock from backend (Magento) Communicating with commercial and designer team and uploading a new item Applying and maintaining of the Landing page, product list and banner Uploading banners and planks from backed (Magento).

Stock controller & Inventory controller
Medinah Munawarah
Optimised efficiency of stock operations using data from hand-held scanners Maintained high levels of stock quality, implementing procedures to decrease stock damage. Ensure efficient and effective use of warehouse space to include layout and future capacity requirements. Monitoring the system (S2K) Entering stock in the system and allocating the stock according to locations whenever new shipments are received. plan, coordinate, and monitor the receipt, storage and dispatch of goods including peak periods Communicating with all branches in charge in case of any stock delivery to the branches and requesting them to post in the system to keep the system up to date. Monitoring and maintaining Bin analysis in WMS and physically Responsible for Inbound and Outbound of all the damages from various region of the kingdom physically and by the system (S2K). Communicating with the service center for the category report of the damage items received
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