muhammad umair

application developer

About

► Competencies - Experienced in expediting end to end software development lifecycles including business requirements gathering, solutions development and rollout out. - Skilled in engaging clients in uncovering the pain points towards devising the best solutions. - Well versed in performing service analysis and providing comprehensive multi-channel customer support. ► Characteristics - Possess excellent leadership acumen in overseeing and driving teams towards delivering exceptional performance while able to mentor and guide new hires. - Adept in identifying weaknesses and deficiencies towards deploying improvement initiatives. - Demonstrated the ability to perform under deadline driven environments and fully committed in taking on new challenges. ► SPECIALTY Solutions Development | Project Management | System Roll-out | Team Leadership | Client Engagement | Business Requirements Gathering | Performance Enhancement | Customer Support | Cost Reduction Initiatives | Process Enhancements | Training & Mentoring | Problem Solving

Country

malaysia

City

kuala lumpur

Industry

computer software

Skill

programming, jsp, c++, c#, java, soap, sql, php, asp.net, ajax, xml, wpf development, .net framework, dom, restfull services, jason, html, mysql, javascript, multidimensional expressions

Experience

senior application developer

strateq

2018-2 - 2018-5 · 4 mos

Got a great opportunity to learn about AWS and Procurement system. Had developed MVC based single sign up stand alone application from scratch to support for Recruitment and Fiance system. Integrate the system with existing application using Micro services architecture. I had also worked on performance tuning of the existing application by optimizing the code and SQL Queries to do that i had use tools such as Ants Profiller, JMeter for load generate purpose.

intern, software engineer

web bytes sdn bhd

2014-7 - 2014-12 · 6 mos

I had the opportunity to undergo my internship with this POS desktop application developer in serving the Malaysia, Singapore and Australia markets. During this short tenure, I assisted in developing scalable and responsive company corporate website with e-cart for core product. Additionally, I liaised with system stakeholders in confirming the requirements and finalizing the designs.

application developer

maxis

2018-6 - Present · 8 yrs 4 mos

senior software engineer

nettium sdn bhd

2017-1 - 2018-2 · 1 yr 2 mos

I was promoted to lead a team of highly experienced engineers in analyzing and harnessing the latest cutting edge technology in developing an array of integrated systems towards providing highly reliable payment gateways as well as CRM systems to a various clients across the e-commerce. A major part of the role involves liaising with clients in understanding respective operational practices and gather business requirements towards delivering the best solution in meeting clients’ needs. Besides that, I also implement Micro Services for integrated system in reducing dependencies and enhancing performance. Other key accountabilities include: - Perform service analysis for various projects while providing production support for CRM system. - Render multi-channel customer support including live chats, line, BBM etc and having CS performance calculation system. Lastly, I mentor and guide new hires while instilling the concept of knowledge sharing.

software engineer

nettium sdn bhd

2015-7 - 2016-12 · 1 yr 6 mos

I was hired to expedite end to end system development and enhancements activities for a myriad of applications. Here, I worked closely with vendors towards delivering the best online customer supports and customer service performance engine for KPIs as well as performance reviews. Apart from maintaining the CRM system to monitor fraud detection, I also deployed an automated marketing solution to win back old members and generate higher revenues.