Muhammad Nabil

Associate Officer @ Dubai Holding Entertainment

About

A dedicated and guest-focused Hospitality Professional with over 8 years of experience in delivering exceptional customer service within high-volume entertainment and tourism environments. Currently serving as an Associate Officer at Dubai Holding Entertainment, I specialize in enhancing guest experiences, ensuring operational efficiency, and driving service excellence in dynamic, fast-paced settings. Certified in Emergency First Aid (CPR & AED) and Fire Safety, I prioritize guest and team safety while maintaining compliance with industry standards. Recognized with multiple awards for outstanding performance, including “Top Seller of the Month” and “Employee of the Month,” I excel in customer engagement, SOP implementation, and teamwork. Committed to creating memorable guest interactions and contributing to team success, I bring a proactive, service-oriented approach to every role—passionate about hospitality, continuous improvement, and operational excellence.

Country

United Arab Emirates

City

Dubai

Industry

Hospitality

Skill

Exceeding Customer Expectations, Tourism Management, Urdu, Leadership Development Coaching, Decision-Making, Punjabi, Coaching, Inventory & Pricing Controls, Multi-line Phone, Intermediates, Team Building, High-Pressure Environments, English, Hospitality Industry, Time Management, Exceed Sales Goals, Cash Handling, Team Leadership, Sales Processes, Merchandising

Experience

Associate Officer

Dubai Holding Entertainment

2022-8 - Present · 4 yrs 2 mos

Dubai, United Arab Emirates

Customer Services

Global Village, Dubai

2021-10 - 2022-5 · 8 mos

Dubai, United Arab Emirates

Team Lead

Aqua Drop Water Treatment Equipment LLC

2018-8 - 2022-4 · 3 yrs 9 mos

Identified and developed new business opportunities, contributing to consistent revenue growth. Built and maintained strong client relationships, ensuring high retention and satisfaction rates. Implemented effective sales strategies in collaboration with cross-functional teams. Successfully closed sales through consultative selling and in-depth product knowledge. Led and motivated team members to achieve performance targets and business objectives.

Retail Coordinator

Madina City Cash and Carry

2020-8 - 2021-10 · 1 yr 3 mos

Drove sales performance by delivering excellent customer service and building strong customer relationships. Actively promoted products and contributed to achieving daily and monthly sales targets. Resolved customer issues promptly, maintaining a high level of customer satisfaction. Led shift operations, delegating tasks and ensuring efficient store performance.