Muhammad Zeeshan Akram

• Spearheaded end-to-end sales and distribution operations across Pakistan territories, optimizing planning and logistics to achieve 98% on-time delivery. • Drove product penetration and SKU availability by streamlining distributor performance metrics, reducing stockouts by 15% through data-driven inventory forecasting. • Collaborated cross-functionally with production, logistics, and customer service teams to resolve bottlenecks, ensuring seamless order fulfillment and after-sales support. • Automated sales order processing and customer data management in SAP, reducing manual errors by 30% and improving reporting accuracy for 50+ accounts. • Cultivated long-term partnerships with key accounts (Bahria, Askari, ABAD, Navy Housing) via structured account management plans, securing 20M+ in repeat contracts monthly. • Developed sales performance dashboards, enabling 10% faster leadership decision-making. • Resolved 100+ monthly client escalations, maintaining 95%+ satisfaction and minimizing churn. • Mentored team of 4 colleagues, implementing training programs that boosted team productivity.

• Strategically generated, nurtured, and converted high-potential sales leads through targeted outreach, CRM optimization, and client relationship management, consistently exceeding monthly sales targets by 15-20% in Pakistan’s largest brand in Tiles and Sanitary. • Delivered exceptional in-store service by greeting clients, conducting personalized consultations, and leveraging in-depth product expertise to guide purchasing decisions. • Partnered with Marketing, Architects, Import, Customer Service, and Supply Chain teams to streamline operations and align strategies, ensuring order fulfillment and client retention. • Launched 3 new product lines by analyzing regional demand trends and customer needs. • Reduced overdue payments by 30% through proactive accounts receivable follow-up protocols • Addressed customer inquiries, complaints, and post-sale concerns with empathy and efficiency, resolving 90% of issues within 24 hours and maintaining long-term client relationships.

• Timely collection and planning of orders for the assigned tile sizes and implementing in SAP. • Prepared timely sales reports and analysis. Maintain sales history of all distributors. • Effective co-ordination with all our clients for timely submission of their claims, damages if any & clearance documents as per SOP’s. • Liaised with clients and RND department to ensure market-oriented designs. • Develop weekly/monthly sales reports to monitor KPIs and enhance operational accuracy. • Ensured customer satisfaction at all times and resolving quality disputes etc. • Proactively addressed client inquiries, disputes, and quality issues to ensure satisfaction.

• Led operations for 8 high-traffic retail stores across Dubai and Abu Dhabi, supervising a team of 24 staff to ensure consistent workflow and adherence to company standards. • Streamlined cross-departmental communication and operational efficiency through structured email correspondence with suppliers, clients, and global logistics partners. • Secured record-breaking orders by crafting and pitching winning proposals to key clients, including Dubai Duty Free, Etihad Airways, Virgin Megastore, and noon.com. • Negotiated competitive shipping rates with global carriers (TNT, DHL) and managed end-to-end international logistics, reducing costs by 5% while ensuring timely deliveries. • Trained staff on POS systems and inventory protocols, improving team productivity. • Delivered actionable sales performance reports to senior leadership, enabling data-driven decision-making and strategy adjustments. • Maintained precise records of all communications and transactions to ensure audit compliance. • Liaised with accounts department to ensure accurate and timely payments of invoices.

• Attracted new customers and retained existing clients with outstanding customer service. • Stocked, organized and replenished inventory with accuracy and efficiency. • Enthusiastically conversed with customers about purchase needs and available products. • Escorted customers to products, answered questions about products, and made sure all doubts are cleared and no additional help was needed.

• 100% customer service by greetings, relation buildings and responding to their inquiries. • Monitored all activities to ensure that customers receive satisfactory service. • Dealt with complicated circumstances with timely decisions and handled complaints. • Applied creative techniques to achieve / exceed store sales target. • Communicated with retail agents and reported daily sales.

Graduated with Honors in Business Studies

HSSC, (intermediate) with 75% marks