MUHAMMAD TARIQ

- Managing Major area of Extended warranty program. - Maintaining the Claims functions in multiple service centres with direct reporting staff & support warranty admin in addition to the claims and responsibilities for the work done. - Ensuring all critical service metrics and operational results are achieved. - Monitoring the operations of multiple service centres in different locations. - Effectively and proactively manages to budget, analyze and act upon financial variances from the plan by implementing additional cost-saving strategies. - Claim Cost trend Analysis and Generate profit/lost report.

- Establishment of Express Maintenance Programmed, the first time in Pakistan (Supported by Toyota Motor Co. Japan). - Develop new process & plan to further improvement (SOP, WSS) - Train and coach the service staff/workshop Managers and help them enhance productivity by ensuring that they maintain desired activity levels at all times. - Manage investigation and implementation of tactical and strategic solutions that would contribute to the improvement, efficiency and enhancement of existing information systems. - Build a lean, skilled and fully engaged team; working with them to plan and prioritize their workloads, set objectives, conduct appraisals and supported to continually improve their performance and results. - Establish clear objectives, roles and responsibilities of the team - Motivate team members to maintain excellence in service delivery and have opportunities for professional development.