Muhammad Shafeek

Setting our eyes on the future, we will change the way you will think about tomorrow We provide creative solutions for the society using the latest technologies to help make people's lives much better SATA is the best choice for a better future.

● Building the ERP system with the tech team to control each of the following: - - Warehouse Cycle “inbound, inventory, sorting and outbound” along with stock control. - Logistics integration with the shipping companies with sorting our zones accordingly. - CRM for the customer support services to control our KPI’s and follow up our customer satisfaction properly. - Integrating the ERP with our website dashboard to receive our orders throw one part. - Handing the tasks to the fleet for each to update the status day by day. - Controlling our money transactions throw the ERP. - Filling the positions with each one’s task to do. ● Building our plan for the upcoming 6 month and 1 year. ● Leading the events with our vision to be sure of achieving the management vision along with ours. ● Leading the team to it’s best performance by training them on the ERP system, English training and tech training. ● Day by day reports with the updated numbers.

● As an operation and logistics Manager, I am responsible for the process of the order from the moment it comes in to the clients home delivery, actually I created the home delivery policy to secure the clients satisfaction and our shipments, as well known the three factors of customer satisfaction, best quality, best cost of the package and fastest delivery time,, I think we were so good at those three factors. ● As an E-commerce manager I am responsible of the our online channels sales such as website, Face-book and our retail, starting with the web design that goes throw our vision and perspective, our Logo and our meaning. ● My new promotion allows me to develop all the sections that I am responsible for and hiring the best team with the HR department as I have a Recruiting background so I can build the best team that can serve the cause. ● Provide inspired leadership for the organization. ● Make important policy, planning, and strategy decisions. ● Develop, implement and review operational policies and procedures.

● As an operation and logistics Manager, I am responsible for the process of the order from the moment it comes in to the clients home delivery, actually I created the home delivery policy to secure the clients satisfaction and our shipments, as well known the three factors of customer satisfaction, best quality, best cost of the package and fastest delivery time,, I think we were so good at those three factors. ● As an E-commerce manager I am responsible of the our online channels sales such as website, Face-book and our retail, starting with the web design that goes throw our vision and perspective, our Logo and our meaning. ● My new promotion allows me to develop all the sections that I am responsible for and hiring the best team with the HR department as I have a Recruiting background so I can build the best team that can serve the cause. ● Provide inspired leadership for the organization. ● Make important policy, planning, and strategy decisions. ● Develop, implement and review operational policies and procedures.

● As an operation Manager of an E-commerce project I was responsible for creating a system that allows all the departments to be linked such as “softex” for the ultimate visionary between the CS, Admin specialists, Finance, Purchasers and the logistics and that was an Epic system this system caused that the whole company used it internally for all other sections. ● As an operation Manager, I am responsible for FTCO program supported from INTEL itself, one of a kind project that never existed in EGYPT before and I was responsible for making the deals with the best price after the evaluation process with the maintenance team that I hired myself. ● Provide inspired leadership for the organization. ● Make important policy, planning, and strategy decisions. ● Develop, implement and review operational policies and procedures. ● Assist HR with recruiting when necessary. ● Help promote a company culture that encourages top performance and high morale. ● Oversee budgeting, reporting, planning, and auditing. ● Work with the board of directors to determine values and mission, and plan for short and long-term goals. ● Support worker communication with the management team. ● My responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee’s performance; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

● As a logistics Supervisor, I am responsible for developing the shipping sections and the warehouses from speed, Quality and Productivity, starting from solving the problems and opening new lines of delivering with the best satisfying way. ● I developed the shipping section as I started it from scratch as long there was no shipping section in the company. ● I was responsible of Following up and reviewing the new updates, also, I was responsible for almost 20 persons underneath me to get the very best of them, and I was responsible for the all warehouses as a supervisor. ● Select carriers and negotiate contracts and rates. ● Plan and monitor inbound and outgoing deliveries. ● Supervise logistics, warehouse, transportation, and customer services. ● Organize warehouse, label goods, plot routes, and process shipments. ● Respond to any issues or complaints. ● Research ideal shipping techniques, routing, and carriers. ● Work with other departments to incorporate logistics with company procedures and operations. ● Evaluate budgets and expenditures. ● Update and evaluate metrics to assess performance and implement enhancements.