Muhammad Sarmad Malik

As a Technical Support Engineer at Whale Cloud, I specialize in supporting BSS (Business Support Systems) and OSS (Operations Support Systems), ensuring seamless service delivery and efficient customer relationship management (CRM). My role involves troubleshooting, optimizing, and maintaining complex systems to support telecom operations and digital transformation solutions. With a solid foundation in databases and Linux systems, I bring hands-on expertise in managing server environments, performing system diagnostics, and supporting high availability deployments. I also possess working knowledge of networking fundamentals and cloud infrastructure, allowing me to adapt quickly across hybrid and multi cloud environments. My experience spans various deployment scenarios, including production, staging, and testing environments, ensuring application resilience and operational stability. I have a proactive approach to problem solving, collaboration, and continuous learning traits that have allowed me to contribute effectively to fast paced, cross functional teams.

International Customer Relations and Sales Support Utilized multilingual skills to communicate effectively with customers from China and abroad, fostering strong business relationships. Presented and introduced company products to international clients, highlighting features and benefits to meet customer needs. Served as a key liaison between clients and internal teams, ensuring smooth order processing and timely follow-ups. Provided excellent customer service by addressing inquiries and resolving issues promptly, enhancing client satisfaction. Supported export procedures and documentation, contributing to efficient global trade operations.

Teaching sports and English to children Led engaging sports activities for Chinese children, promoting teamwork, physical fitness, and confidence. Taught basic English skills through fun and interactive lessons to enhance campers’ language abilities. Created a positive and supportive environment to encourage learning and participation. Developed strong communication and leadership skills while working closely with children of diverse backgrounds.

Research and Development – Design and Analysis Conducted finite element analysis (FEA) using ANSYS to evaluate and optimize product designs for performance and durability. Created detailed 3D models and technical drawings using CAD/CAM software, including AutoCAD and SolidWorks. Assisted in the design and development of complex engineering components, ensuring precision and manufacturability. Collaborated closely with the R&D team to support prototype development, testing, and iterative improvements. Applied engineering principles and software tools to solve practical design challenges and enhance product innovation.