Muhammad Khan

-Onboarding, Offboarding & IT Training: Train new employees on IT systems, standards, and processes. -Azure AD & Exchange Online and Onprem Administration, managing secure access and email services. -Intune Admin: Oversee device management, software updates, and troubleshooting for company devices. -ManageEngine Admin: Administer ManageEngine for endpoint management and patching. -Hello ID Admin: Manage Hello ID to automate the On/Offboarding tasks and service rerquests. -Administer O365 apps, ensuring smooth operations. -User Access Management: Administer user access and permissions to ensure security and compliance. -Service Request & Incident Management: Track and resolve IT service requests and incidents efficiently. -Desktop & AV Support: Manage laptops, peripherals, video conferencing, and telephony systems. -Inventory Management: Maintain an accurate inventory of peripheral equipment. -Documentation & Knowledge Transfer: Create documentation for effective knowledge sharing. -Service Desk & Client App Management: Oversee ServiceDesk operations and client app support.

-Responsible for Atlassian Support(Jira Ticketing system and confluence ). - Responsible for Intune MDM solution implementation and device migration. -Responsible for Google Workspace Administration. -support IT activities for onboarding, incidents, and change management. - Working with People and Culture to improve onboarding and offboarding processes. -Ensure all documentation of the IT support process and perform all necessary improvements. -First and Second level end-user support to incoming incidents, on-site and remote, Via (Team Viewer and call). -Managing IT assets, including tracking and ensuring adequate equipment inventory remains in stock. -Slack Administration.

-Install and configure software and computer systems. -Troubleshoot and resolve issues with software or hardware. -Walk colleagues or clients through steps to help them resolve their technical problems. -Maintain procedures and reports that provide technical support to the entire organization. -Analyze records and logs to spot underlying trends and potential issues. -Support the implementation of new solutions or applications. -Establish accounts for new users and assist with password or login problems.

-Provided technical support to customers via telephone, email, remote connection, personal assistant, and through SCSM ticketing system. -Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connections, smartphone settings, etc. -Responsible for applying windows and anti-virus updates to computers and servers in the high-security area. -Created help desk documentation with step-by-step instructions on how to resolve some of the most common computer problems. -Responsible for diagnosing and repairing circuit boards for industrial printing equipment, computer motherboards, and any other malfunctioning electrical equipment in need of service.