Muhammad Ikram Khan

Senior Executive Last Mile Operations Lead @ Landmark Group

About

Experienced Operations Leader | Last Mile Specialist | E Commerce Logistics & Supply Chain Expert With over 9+ years of experience in logistics, warehousing, and transport operations across the UAE, KSA, and India, I bring a proven track record of optimizing processes, driving cost efficiencies, and enhancing operational performance. Specializing in B2B and B2C environments, I have honed my expertise in data, manpower and fleet management. My leadership abilities are grounded in a results-driven approach, where I successfully guide large teams to exceed performance goals and deliver operational excellence. Known for my adaptability, I have consistently thrived in diverse and dynamic work environments, building strong relationships and fostering collaboration across cross-functional teams. Focused on delivering streamlined solutions and continuous improvements, I am passionate about creating value through effective process optimization and efficient resource management.

Country

United Arab Emirates

City

Dubai

Industry

Logistics & Supply Chain

Skill

Team Building, Process Analysis, Data Analysis, Last Mile Delivery Management, 3PL Logistics Management, Fraud Prevention, Floor Management, Logistics , Transportation Management, Performance Management, International Logistics, Warehouse Management, Analytical Skills, Analytics, Vendor Management, Project Management, Team Management, Cost Management, Budget Monitoring, Operational Planning

Experience

Senior Executive Last Mile Operations Lead

Landmark Group

2025-7 - Present · 1 yr 3 mos

Dubai, United Arab Emirates

UAE-wide leadership of Last Mile operations/ First Mile operations, covering DXB Mother Hub + hybrid hubs, SDD/NDD delivery across 7 Emirates, performance KPIs, linehaul planning, team development, CX improvement, peak scaling, and compliance/audit control. Supporting hub expansions and strategic ops resilience across the network.

Senior Executive Ecommerce

RSA Global

2023-7 - 2025-6 · 2 yrs

Dubai, United Arab Emirates

As an E-Commerce Logistics Executive, I oversee and manage end-to-end logistics operations across multiple Gcc countries, ensuring seamless execution for domestic and cross-border e-commerce. I act as a key liaison, collaborating with internal teams and external partners to drive exceptional customer experiences. My role involves coordinating with multiple vendors / last mile partners and other business partners to ensure timely, cost-effective, and efficient logistics solutions. I am responsible for managing and optimizing logistics workflows, from order fulfillment to last-mile delivery, while maintaining a focus on customer satisfaction and operational excellence. As the single point of contact for all e-commerce clients, I ensure clear communication and quick resolution of any logistical or service-related issues. I work closely with cross-functional teams to continuously improve processes, enhance the customer journey, and streamline supply chain operations.