Muhammad Ihsan

- Drive B2B & B2C lead generation and revenue growth through targeted digital marketing strategies. - Manage and optimize paid campaigns for heavy equipment and material handling products. - Convert digital inquiries into qualified opportunities through proactive follow-up and strategic negotiation. - Oversee the sales pipeline from prospecting to closing, ensuring consistent deal progression. - Coordinate with operations to ensure smooth and timely equipment delivery. - Increase repeat business through strong relationship-based selling and account management.

- Communicated with customers, sales, and marketing teams via phone and email to verify product requests and ensure order accuracy. - Prepared and processed purchase orders, delivery documents, and related sales administration within the system. - Generated weekly and monthly sales performance reports to support target analysis and management review. - Managed operational administration, including distributor contract updates, fund claim verification, and promotional submissions. - Coordinated monthly product deliveries and returns to maintain customer satisfaction. - Resolved technical and administrative issues related to the B2B system to ensure smooth business

- Processed 100+ orders per month across multiple platforms including Shopee, TikTok Shop, and WhatsApp. - Coordinated order fulfillment with the production and warehouse teams, ensuring invoice issuance by the finance department for 200+ monthly orders. - Recorded and maintained customer data within the ERP system, managing a database of over 1,000 customer profiles.