Muhammad Hariz Farhan Bin Kamarudin

Muhammad Hariz Farhan Bin Kamarudin

Business Solution Engineer @ Rogue Asia

About

Hi, Dear Connections & Recruiters, I'm Muhammad Hariz Farhan Bin Kamarudin, a Graduate of Bachelor in Business Computing from Management & Science University ( MSU ) . Recently completed an internship focused on IT Infrastructure and Networking. During my academic journey, I developed a comprehensive Restaurant Table Order Management System as my final year project, showcasing my skills in software development and system integration. Strong background in configuring and deploying hardware, troubleshooting, and maintaining software applications. Dedicated to continuous learning and skilled at adapting to new technologies, with a reputation for reliability and teamwork. Open to networking, learning, and embracing new challenges, I am eager to connect with individuals who share the same passion for IT or who can offer valuable insights. Let's engage in meaningful conversations, knowledge exchange, and together. Currently seeking an entry-level position in helpdesk support, data analyst, or cybersecurity. Passionate about technology and eager to apply my troubleshooting skills to real-world challenges.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Information Technology & Services

Skill

IT Service Management, Freshdesk, Freshservice ITSM, MySQL, Policies & Procedures, Software Updates, Office 365, Virtual Private Network (VPN), Active Directory, Microsoft Office, Technical Support, Java, Working Experience, Information Technology, IT Asset Management, CMDB, ServiceNow, Using the interface, Collaboration, Basic Windows tasks

Experience

Rogue Asia

Business Solution Engineer

Rogue Asia

LinkedIn
2025-3 - Present · 1 yr 7 mos

Petaling Jaya

- Serve as the first point of contact for users experiencing technical issues via phone, email, or ticketing systems, providing prompt assistance to resolve basic problems. - Diagnose and fix common issues related to the solutions provided. - Log all support requests in ticketing systems, document issue details and resolutions, prioritize tickets based on urgency, and escalate complex problems to Level 2 or specialized teams. - Follow standard operating procedures, contribute to internal documentation, maintain FAQ resources, and help users with self-service tools to reduce repeat incidents.

Petrofac

Information Technology Intern

Petrofac

LinkedIn
2024-3 - 2024-8 · 6 mos

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Appear Asia PLT

Wordpress designer

Appear Asia PLT

LinkedIn
2021-2 - 2022-2 · 1 yr 1 mo

Malaysia

Mesiniaga Berhad

IT Support Technician

Mesiniaga Berhad

LinkedIn
2020-3 - 2020-4 · 2 mos

Malaysia

Education

Management and Science University

Management and Science University

LinkedIn

Business Computing

2022-2 - 2024-12 · 2 yrs 11 mos
Management and Science University

Management and Science University

LinkedIn

Information Technology

2018-7 - 2021-1 · 2 yrs 7 mos

Muhammad Hariz Farhan Bin Kamarudin's Contact Information

Email

******@***.com

Phone

(**) *** ****

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