Muhammad Hammad Iqbal

Operations Lead @ Intersys Ltd.

About

Currently serving as an Operations Manager, where I oversee daily work operations and manage customer support functions. With over 6 years of extensive experience in customer services and BPO operations, I have effectively served in roles such as Team Lead Operations. In this capacity, I provided supervision for call center operations for campaigns including Cheetay and Colgate Palmolive, while also fulfilling service quality responsibilities. Prior to my tenure at Intersys Limited, I contributed for 1 year and 6 months as an Operations Officer at Faysal Bank Limited. In this role, I was responsible for monitoring and executing a variety of service requests, including online, financial, and non-financial requests generated through digital banking channels.

Country

Pakistan

City

Karāchi

Industry

Management Consulting

Skill

Supervisory Skills, Operational Control, Microsoft Excel, Customer Engagement, Operational Excellence, Soft Skills, Critical Thinking, Creative Problem Solving, Operational Execution, Duty Management, Leadership Management, Staff Oversight, Data Analysis, Troubleshooting, Continuous Improvement, Contact Centers, Service Delivery, Customer Satisfaction, Customer-Focused Service, Business Relationship Management

Experience

Operations Lead

Intersys Ltd.

2023-1 - Present · 3 yrs 9 mos

Karāchi, Sindh, Pakistan

Operations Team Lead

Intersys Ltd.

2023-1 - Present · 3 yrs 9 mos

Karāchi, Sindh, Pakistan

Operations Executive

Intersys Ltd.

2023-1 - 2023-10 · 10 mos

Karāchi, Sindh, Pakistan

Operations Officer

Faysal Bank Limited

2021-8 - 2023-1 · 1 yr 6 mos

Karachi

Service Quality Officer

Sybrid Private Limited - A Lakson Group Company

2018-5 - 2021-8 · 3 yrs 4 mos

Karāchi, Sindh, Pakistan

During my 3.5 years tenure I served as a Customer Service Executive then got Promoted as a Team Leader Operations and later than promoted as a Service Quality Officer.