Muhammad Furzam

* Oversee commercial operations across sales, supply chain, warehouse, logistics and internal systems. * Drive sales performance and revenue growth through customer engagement, account development and new business opportunities. * Manage inventory planning, supplier relationships and commercial negotiations to support demand and availability. * Ensure effective warehouse operations through fulfilment standards and operational efficiency. * Oversee logistics and delivery performance to maintain service levels and efficient fulfilment. * Manage aftersales activity and customer issues to maintain strong relationships and repeat business. * Develop team performance, structure and accountability across key business functions. * Improve processes, coordination and standards across multiple departments.

* Joined to establish a new commercial operations function and support the next stage of business growth. * Built processes, structure and working practices across sales support, fulfilment, supplier coordination and internal operations. * Worked directly with customers to understand demand, strengthen relationships and refine commercial offering. * Supported new business development through outreach, account growth and customer engagement. * Identified operational gaps and introduced practical improvements to strengthen day-to-day execution. * Assumed increasing responsibility across multiple functions, leading to progression into Head of Commercial Operations.

* Supported commercial growth through team development, sales performance and day-to-day operational standards. * Trained, mentored and developed team members to improve capability and consistency. * Set sales targets and monitored performance against commercial objectives. * Maintained high customer service standards and strong in-store experience. * Coordinated promotional activity and seasonal trading initiatives. * Ensured compliance with health, safety and operational procedures. * Built a positive and productive working environment across the team.

* Delivered sales performance through effective customer engagement and product knowledge. * Supported customers with purchase decisions and product enquiries. * Processed transactions accurately using POS systems and store procedures. * Maintained high service standards and contributed to daily store performance. * Built strong communication skills within a target-driven retail environment.

-Business Management -International Business Environment and Trade -International Project Management with Practice -International Business Strategy with Simulation -Corporate Social Responsibility

Bachelors of Engineering (Mechanical Design, Manufacturing & Automation) Relevant Courses: Structural Mechanics, Thermodynamics, Electro-Mechanical Systems, Creative Mechanical Design.