Fazar Adriansyah

In my role as Full Job Admin at JKT Massage App, I played a pivotal role in optimizing operational aspects, ensuring a seamless customer experience. Booking Management: Efficiently coordinating massage bookings between therapists and customers, I streamlined processes to enhance user satisfaction and facilitate smooth service delivery. Customer Support: As part of the customer support team, I promptly addressed queries, providing effective solutions to maintain a high level of customer satisfaction. Strong communication and problem-solving skills were key to resolving issues and creating positive customer experiences. Data Management with Spreadsheets: Proficient in spreadsheet tools, I managed and organized extensive order data, including booking records, income calculations, and insightful reports. This ensured accurate and up-to-date records for analysis and reporting. Financial Analysis: Contributing to financial analysis, I calculated income from massage bookings, maintained financial records, and played a role in budgeting processes, supporting informed financial decision-making. Partner Management: Actively managing relationships with therapist partners, I coordinated schedules, addressed concerns, and fostered positive, collaborative partnerships. Effective communication and relationship-building skills were essential in cultivating a strong network of therapist partners. Customer Relationship Management: Beyond therapist partners, I engaged in customer relationship management, addressing feedback, implementing improvements, and fostering positive relationships with customers, enhancing loyalty and retention. My experience as a Full Job Admin at JKT Massage App has honed a diverse skill set in administration, customer service, and financial management. Eager to contribute this expertise to a new professional opportunity, I am committed to organizational success through efficiency, customer satisfaction, and effective administration.

As an Intern Web Developer at Dasendria Digital Media, I actively contributed to building a comprehensive website for managing company assets (SIMASET). My role encompassed various aspects of web development, allowing me to refine my skills and gain practical knowledge. Front-end Development: I designed user-friendly interfaces using HTML, CSS, and JavaScript, ensuring a seamless and visually appealing experience for users. Back-end Development: Collaborating with the team, I integrated back-end functionalities using PHP, Node.js, and relevant frameworks, creating robust systems for asset information storage and retrieval. Feature Implementation: Working closely with stakeholders, I incorporated crucial features like asset tracking and categorization into the website, balancing technical proficiency with user needs. Testing and Debugging: I conducted thorough testing, addressing bugs to guarantee an error-free user experience. Collaborating with quality assurance teams, I implemented improvements for optimal performance. Documentation: I created comprehensive documentation for features and functionalities, facilitating knowledge transfer and ensuring smoother future maintenance. Adaptability and Learning: Proactively learning new technologies and methodologies, I stayed updated on industry trends, showcasing adaptability to changes and emerging technologies. Team Collaboration: Engaging with cross-functional teams, I contributed to a collaborative and innovative work environment, fostering effective communication and shared knowledge. My internship at Dasendria Digital Media provided a solid foundation in web development. I am eager to apply these skills in a professional setting that values creativity, innovation, and technical expertise.

I am currently enrolled at Indonesia Open University, focusing on a degree in Public Administration. This academic endeavor reflects my dedication to understanding the intricacies of governance and societal development. As I advance in my studies at Indonesia Open University, I am eager to leverage the knowledge and skills gained to contribute meaningfully to public administration and play a role in shaping effective and ethical governance practices.