Muhammad Fauzi Ab Rashid

1. Coordinate with the senior management team on maintaining knowledge of the product and prepare efficient training material on the NPI 2. Develop and organize worldwide support process flow 3. Successfully led and organized FMEA & RCFA projects and provided corrective action and constructive proposals in order to obtain customer confidence and trust which led to product quality improvisation 4. Cultivated strong cross-cultural communication skills while addressing technical challenges in various international environments demonstrating strong communication skills and a high level of professionalism

1. Successfully handled global technical support-related activities covering consultation, troubleshooting, evaluation, and training to customer and sales channel partner 2. Standby 24 hours to solve any worldwide issues by remote or on-site support to deliver 100% satisfaction to every customer ensuring repeat business 3. Delivered hands-on support and comprehensive training sessions, enhancing customer satisfaction and ensuring seamless integration and utilization of ViTrox AXI System 4. Strengthened customer relationships by providing personalized, face-to-face assistance, showcasing a commitment to exceeding expectations and building trust 5. Leveraged technical expertise to travel extensively to customer sites worldwide, including locations such as Vietnam, Germany and Morocco

1. Responsible in technical work which troubleshooting, maintenance and commissioning the electrical appliances such as the battery supply, switch gear, overcurrent and earth fault relay, current transformer and generator in the substation. 2. Handle a project which needs to design a single line diagram of a distribution system by using AutoCAD software referring to the company requirement.

1. Responsible in technical work, troubleshooting (single phase and 3 phase), maintenance (cleaning & equipment testing), installation electrical equipment in the new substation (cable, switchgear, transformer, feeder pillar & EFI) and understanding in deeply of TNB distribution system. 2. Assist the Engineer by reporting the work progress & supervise onsite activities by the contractors at the worksite.