Muhammad Awais

• Design and manage enterprise network infrastructure ensuring high availability and performance • Implement secure network segmentation, firewall policies, and access control mechanisms • Manage VPN connectivity for secure remote access and site-to-site integration • Support virtualization and hybrid infrastructure deployments • Perform proactive monitoring and troubleshooting to maintain SLA compliance • Collaborate with cross-functional teams to strengthen infrastructure resilience • Leading in ISO 27001 ISMS control implementation, including: • Strengthen infrastructure resilience through proactive monitoring and security best practices • Collaborate with internal stakeholders to align IT operations with governance and compliance requirements

• Managed Layer 3 routing configurations and traffic optimization within distributed telecom infrastructure • Performed advanced trace analysis using Wireshark to diagnose routing instability and performance degradation • Provided technical support to enterprise customers, troubleshooting routing issues and ensuring SLA adherence • Collaborated closely with Account Managers to support client requirements, technical clarifications, and service optimization • Acted as a technical liaison between customers and internal engineering teams • Provided structured technical feedback to Development and Product teams to improve platform performance, stability, and feature enhancements • Participated in testing and validation of new platform features before deployment

Management, Maintenance, Troubleshooting and Creation of Carriers, Routing Rules and analysis of Trace using Wireshark, simulation of routes, implementation of translation rules and Event Detail Records for SMS using Alaris SMS Platform Monitoring 24/7 of SMS Traffic monthly, daily, hourly, per minute of incoming and outgoing traffic. Testing of multiple routes, performing hourly & daily testing as required by business development team. Troubleshooting for any abnormality on the system, managing tickets from inside and outside stakeholders and provide technical expertise to resolve operational events. Traffic monitoring, Alarm monitoring, Carrier balance monitoring, Network performance monitoring, Fault handing, Customer complaint handling, QoS Monitoring. Handling Enterprise, customer, wholesale and Mobile Network Operators tickets on Freshdesk and Zendesk

Complete Management/ Operations of VOS5000 and Alaris SMS Switch. Routing management, Provisioning of A-Z routing Traffic ports monitoring, Alarm monitoring, Carrier balance monitoring, Network performance monitoring, Fault handing, Customer complaint handling, QoS Monitoring. Preparation of hourly traffic reports, Daily reports, weekly reports for VoIP and SMS traffic. New Interconnect addition, testing and commissioning, Capacity enhancement activities, CDR Reconciliation with billing teams for new interconnects. Analyzing Call Data Records (CDRs) and pointing out the technical reasons for issues bugs and errors such as High PDD, Low ACD, Low ASR, FAS issues. Management, Maintenance, Troubleshooting and Creation of Carriers, Routing Rules and analysis of Trace using Wireshark, simulation of routes, implementation of translation rules and Event Detail Records for SMS using Alaris SMS Platform Diagnose, escalate network issues & coordinate with various stakeholders such as Customer/ Vendors for earlier resolution. Aiding business team to procure and offer services best suited to our product to maximize revenue flow

Conducted 24/7 monitoring of SMS and VoIP Traffic on rotational shifts, ensuring a detailed analysis of incoming and outgoing traffic at different intervals (monthly, daily, hourly, per minute). Performed regular testing of various routes using tools such as TelQ and manual testing on an hourly and daily basis. Diagnosed and resolved network irregularities, managing tickets from internal and external stakeholders, providing technical expertise to address operational events. Delivered customer services and technical support around the clock. Diagnosed and escalated network issues, coordinating with operators, customers, vendors, and suppliers for swift resolutions. Possess sound knowledge of VOIP Protocols (SIP, ISUP, H.248), Asterisk, PBX, and ViciDial. Monitored and managed databases, including space management. Completed the training program organized by the government on Networking and cloud computing technologies and services (CCNA,CCNP, VMWARE,AWS) Installed, configured, and customized open-source Network Monitoring tools like MRTG. Demonstrated expertise in Routing Protocols (OSPF, BGP, EIGRP). Managed the creation and maintenance of OpenVPN, ensuring network security with ACL, Firewall, and policies. Administered Linux servers (RHEL, CentOS, Ubuntu) and installed/configured SIP-based calling applications on Linux Servers (Asterisk). Utilized Bash scripting language to automate routine tasks and enhance operational efficiency. Led the design and implementation of virtualization and cloud infrastructures, focusing on optimal performance and scalability. Managed and maintained VMware ESXi environments, implementing best practices for virtualization. Executed disaster recovery and business continuity strategies, minimizing downtime and ensuring data integrity.