Muhammad Ali

Support EMEA Innovation Center environments used for enterprise and executive demos, workshops, and proof-of-concepts, ensuring ServiceNow platforms and supporting infrastructure are stable, secure, and production-ready. • Prepare, configure, and maintain demo and pilot environments, working closely with solution consultants and technical teams under tight timelines and high visibility. • Troubleshoot platform, infrastructure, and integration issues during live customer and executive sessions, delivering rapid incident resolution to minimize disruption. • Provide technology operations support across collaboration and AV systems, user access, and enterprise tooling required for innovation engagements. • Manage incidents and requests through ServiceNow workflows, following ITIL-based processes and maintaining accurate operational documentation. • Act as a technical point of contact during critical EMEA sessions, handling last-minute changes, failures, and environment readiness checks.

Performed racking, stacking, and cabling of enterprise and data center environments. Cisco routers, switches (Catalyst), firewalls, and wireless APs in, Executed Ethernet cable termination, patch panel setup, labeling, and network topology mapping. Installed and configured Carried out basic Cisco routers (ISR) and switches per client specifications and design documents. isco IOS configurations including VLANs, trunking, port security, and IP addressing. Assisted with network troubleshooting and documentation while adhering to Siemens’ infrastructure standards.

Managed Active Directory (AD) user accounts and group policies to optimize user permissions and security. • Monitored and maintained computer systems and networks, ensuring high availability and performance. • Configured, installed, and maintained Cisco network devices (routers, switches, and wireless access points) in meeting rooms and throughout the organization to support seamless communication and connectivity. • Administered various SaaS platforms, including Azure Active Directory, Jira, Exchange, Google Workspace, SharePoint, Microsoft Teams, Power BI, and Slack, ensuring smooth operations and user management.

Configured and installed new Cisco devices in adidas headquarters herzogenaurach. Ensuring seamless integration and system functionality; Delivered IT support for general and basic technical issues; Providing effective troubleshooting and resolutions

Supported both Windows and macOS systems, applying security protocols to maintain device integrity. • Provided technical support via Jira and Slack, efficiently resolving voice, video, and network-related issues. • Managed user onboarding and offboarding, including account setup, access provisioning, and deactivation. • Assisted with the physical setup and cabling of workstations, including network patching and peripheral connections. • Installed and maintained networking equipment including routers, switches, and firewalls (especially Cisco). • Administered Windows Server environments, Active Directory, and Microsoft Office Suite tools. • Ensured IT infrastructure compliance with organizational and healthcare industry standards.

Installed and tested new biomedical equipment; Strong focus on providing exceptional customer service and support; Recognizing and defining the core problem and solution; Managed inventory by monitoring stock, placing orders, and verifying receipts.

Gained knowledge about verifying and commissioning machinery after installation; Develop and enhance in vitro diagnostic tests and systems for detecting and monitoring diseases; Learned about radiology equipment, its installment, working and repairing; Visited whole facility and got an insight of other testing equipment as well, such as Mammography, X-ray, Gamma Camera and other radiology departments medical devices.