Muhammad Adan

Sales Consultant @ The Garden

About

I am a B2B2C expert with a Bachelor's degree in Accounting and Finance from SZABIST Islamabad, passionate about solving complex problems, delivering value to customers, and driving business growth. In my most recent role as a Senior Merchant Support Executive at QisstPay, a SaaS startup specializing in buy now, pay later solutions, I managed 200+ merchants, resolved their queries, facilitated customer issue resolution, and strategically approved payouts. I also improved cross-departmental communication, collaborated with various teams, and enhanced organizational efficiency. Now, I am seeking a new opportunity to apply my expertise in B2B, B2C, SaaS, customer success, and management, with a strong eagerness to learn, tackle new challenges, and contribute to a reputable organization's success.

Country

Pakistan

City

Islamabad

Industry

Environmental Services

Skill

Salesmanship, Sales, Pre-Sales Technical Consulting, Problem Solving, B2B2C, Business-to-Business (B2B), Merchant Services, Teamwork, Cross-functional Problem Solving, Relationship-builder with Unsurpassed Interpersonal Skills, Presentation Skills, Cross-functional Team Leadership, Client Relations, Customer Relationship Management (CRM), Customer Service Management, Analytical Skills, Communication, Customer Service, Management, Microsoft Excel

Experience

Sales Consultant

The Garden

2025-4 - Present · 1 yr 6 mos

Business Development Specialist

Astra Green Solutions

2023-10 - 2025-4 · 1 yr 7 mos

Victoria, Australia

Sr. Merchant Support Executive

QisstPay

2022-1 - 2022-8 · 8 mos

Islamabad, Islāmābād, Pakistan

* Working for a SaaS startup, handled 200+ merchants/vendors, including key accounts, and resolved their queries related to payouts, portals, and products. * Communicating and resolving customers' issues via the merchant. *Strategically approving disbursal of payouts to merchants according to the company's budget. * Streamlining the communication between CS and MS Departments. * Working side by side with all departments of the company, including Ops, Tech, Product, and Sales. to improve organizational efficiency

Customer Service Specialist

SquareTrade

2020-10 - 2021-8 · 11 mos

Islāmābād, Pakistan

* Handling inbound calls and chats of 80+ customers daily. * Handling pre-sale queries and generating leads * Training of 70+ new hires during 3 separate inductions. * Selected among the top 50 performers globally to be inducted to the newly formed furniture department and led its induction at the Islamabad site.

Content Specialist

Bolo Jawan

2019-10 - 2020-6 · 9 mos

Islamabad, Islāmābād, Pakistan

* Blog Writing * Research Article Writing * Planning and Formulating Publishing Strategies * Social Media Management

Communications Specialist

Pakistan Youth Change Advocates

2019-10 - 2020-6 · 9 mos

Islamabad, Islāmābād, Pakistan

* Overseeing event preparations * Mobilizing key stakeholders including donors, media personnel, and educational institutes. * Creating Ad copies and overseeing email marketing * Assisting finance team in preparing budget forecasts