Muhamad Albar Ghiffary

• Delivery technical support and after-sales solutions to overseas clients. • Hire and train a team of service engineers to maintain high performance standards. • Develop training programs to improve the technical skills of the engineering team. • Represent the company at global trade shows to build partnerships and showcase services. • Lead and grow the international service team to support business expansion.

• Lead and coordinate overseas service engineering activities across Southeast Asia, ensuring timely and effective technical support to regional customers. • Supervise and mentor a team of service engineers, providing guidance in troubleshooting, on-site installation, mold testing, and customer service excellence. • Act as a key liaison between customers and internal departments (sales, engineering, R&D), ensuring customized solutions and high customer satisfaction. • Oversee the execution of complex on-site projects including machine installation, mold trials, and commissioning, ensuring optimal product performance. • Represent the company at international exhibitions and trade shows, presenting technical capabilities and building brand visibility in overseas markets. • Analyze service performance data and customer feedback to continuously improve service quality and support strategies. • Support the recruitment and onboarding of new service engineers, including candidate evaluation, training, and team integration. • Facilitate training programs for internal staff and overseas partners to maintain consistent service standards across region.

• Provided technical advice and support to customers in Southeast Asia, resolving complex issues and increasing customer satisfaction. • Conducted on-site installation of engineering equipment and performed mold testing, ensuring product quality and functionality. • Managed customer complaints and built positive relationships with clients, enhancing overall customer experience.

• Supported engineers at Min Hsiang Corporation by managing schedules, taking notes, and handling email correspondence. • Organized paperwork and facilitated smooth communication to ensure efficient project progress. • Streamlined administrative processes, improving team productivity and project timelines.

• Conducted quality assurance checks on products using QC tools to ensure compliance with ISO 9001 and IATF 16949 standards. • Reviewed and verified accuracy of data in reports, ensuring alignment with factual information. • Prepared quality documentation by analyzing trends, identifying failed processes, and implementing corrective actions.

Bachelor of Business Administration focused on Information Management. Industry-Academia Collaboration Program, cooperation program between the Indonesian Government and the Taiwanese Government. Received scholarship from university and Tainan Government.