Muflih Alshahrani

• Successfully penetrated governmental and private accounts, including hospitals, labs, and health authorities across Riyadh and central Saudi Arabia. • Managed the full sales cycle from lead generation to deal closure, including product demos, technical presentations, and post-sale support. • Collaborated with application specialists and marketing teams to tailor solutions to client needs and enhance user adoption. • Maintained up-to-date produced regular pipeline reports to support forecasting and decision-making. • Acted as a strategic partner to key accounts, building long-term relationships and increasing customer retention. • Managed full sales cycle: lead qualification, Etimad tendering, negotiation, and after-sales support. • Built and maintained strategic client relationships, increasing satisfaction and long-term retention. • Participates in preparation of tenders and breakdown the customers need. • Participates in assay troubleshooting and re-training to address customer issues. • Supports sales team to increase the market share. • Working closely with sales team during pre and post tenders deliver customer support and enduser training. • Support the first unit installation of new products in regions and ensure the local team can provide good services and collect the problems or requirements properly after installation. • Managing and coordinating the product support to maintain a high level of end-user satisfaction.

• Conducted routine and advanced immunohematology testing, including blood grouping, cross-matching, and antibody screening using GRIFOLS Panther and BIO-RAD IH-500 platforms to ensure timely, accurate transfusion services. • Performed and documented equipment calibration, quality control, and preventive maintenance, ensuring full compliance with JCIA and CBAHI standards. • Participated in assay validation, method correlation, and equipment verification studies to support the safe implementation of new reagents and protocols. • Collaborated with IT to configure and integrate LIS modules specific to blood bank operations, enhancing workflow efficiency and report accuracy. • Delivered critical support during surgeries and emergencies by performing urgent blood bank testing and ensuring rapid turnaround time for results. • Trained junior staff on SOPs, biosafety measures, and biohazard handling protocols, strengthening internal capacity and adherence to quality standards. • Conducted internal audits and documentation reviews as part of continuous improvement and laboratory accreditation readiness processes. • Oversaw inventory control of reagents, consumables, and critical materials, maintaining supply readiness for daily diagnostic operations. • Performed POC (Point-of-Care) maintenance checks and conducted staff training, reinforcing instrument reliability and user competency. • Utilized specialized laboratory techniques to type and crossmatch blood components, ensuring precise transfusion compatibility. • Operated and maintained IH-500 Analyzer from BIO-RAD, executing the full spectrum of transfusion medicine tests with accuracy and efficiency. • Contributed to the custom configuration of the LIS system in collaboration with IT, optimizing data capture, traceability, and compliance.

• Performed a comprehensive range of transfusion medicine procedures including ABO/Rh typing, cross-matching, antibody screening, and direct antiglobulin testing using advanced platforms like NEO Iris Analyzer (IMMUCOR). • Ensured full compliance with JCIA, AABB, CAP, and National Guard Laboratory Standards through strict adherence to SOPs, documentation, and quality assurance protocols. • Operated and maintained high-throughput immunohematology analyzers, ensuring optimal performance, preventive maintenance, and calibration to meet regulatory and accreditation requirements. • Played a key role in equipment validation, new reagent implementation, and workflow optimization to enhance laboratory readiness and efficiency. • Participated in massive transfusion protocols, ensuring timely and accurate blood component issuance during trauma, emergency surgeries, and critical care events. • Collaborated with clinical and nursing teams to support patient transfusion needs, ensuring cross-functional communication and transfusion safety. • Maintained detailed records in LIS/HIS systems, supporting data traceability, audit preparedness, and regulatory reporting. • Received, processed, and issued blood and blood products with precise documentation, minimizing risk and enhancing operational reliability. • Assisted in the preparation and storage of blood components, including PRBCs, plasma, and platelets, under validated storage conditions. • Conducted routine quality control testing and supported medical technologists in compliance with blood bank QC protocols. • Performed and documented equipment functionality checks, including refrigerators, freezers, and incubators, ensuring safe storage and integrity of blood components. • Participated in Continuing Medical Education (CME) programs to stay updated on transfusion practices, laboratory advancements, and safety standards.

Built a solid foundation in applied sciences, including biology, chemistry, hematology, and microbiology. Gained hands-on experience in laboratory techniques such as specimen collection, preparation, and diagnostic analysis. Developed clinical competencies in transfusion medicine, clinical biochemistry, and molecular diagnostics. Acquired a deep understanding of the medical technologist’s role in public health, disease prevention, and healthcare systems. Trained in lab quality assurance, biosafety procedures, and the interpretation of diagnostic results.

Focused on healthcare systems management, policy implementation, and operational leadership within medical institutions. Gained knowledge in health services planning, quality improvement, procurement systems, and regulatory compliance in the Saudi healthcare sector. Developed competencies in administrative decision-making, healthcare reporting, and data-driven performance evaluation aligned with Vision 2030 goals.