Mufeed Abdul Majeed

Team Leader-Terminal Operations @ Etihad Airport Services

About

Experienced aviation professional with over 10 years of expertise in Terminal Control Centre (TCC), airport operations, guest services, and ground handling within fast-paced international airport environments. Skilled in operational coordination, disruption management, stakeholder communication, and special service handling, ensuring safe, efficient, and seamless airport operations. Proven leadership experience in managing teams, supervising terminal operations, and delivering high standards of customer service while maintaining compliance with airline and airport operational procedures.

Country

United Arab Emirates

City

Abu Dhabi

Industry

Airlines/Aviation

Skill

Airline Management, Airline safety, Planning, Administration, Sortation, Workplace Safety, Ground safety, Cost Accounting, Accounting, Account Management, Financial Accounting, Customer Service, Office Administration

Experience

Team Leader-Terminal Operations

Etihad Airport Services

2023-9 - Present · 3 yrs 1 mo

Managed Terminal Control Centre (TCC) and airport operations by coordinating passenger load planning, disruption management, special service requests (VVIP, PWD, MAAS, UNMR), and operational communications. Supervised check-in, boarding, transfer, and guest service operations while leading teams, resolving operational issues, and ensuring compliance with airline procedures, service standards, and operational efficiency in a fast-paced airport environment.

Guest Services Agent

Etihad

2017-5 - 2023-9 · 6 yrs 5 mos

Abu Dhabi, U.A.E

Managed transfer desk operations, coordinated passenger connections, disruption handling, STPC arrangements, and operational reporting while liaising with outstations, hotels, airport stakeholders, and guest response teams to ensure seamless passenger experience and operational efficiency.

Guest service assistant

Etihad

2015-8 - 2017-5 · 1 yr 10 mos

Abu Dhabi Emirate, United Arab Emirates

Delivered exceptional guest service by assisting passengers with mobility, medical, and accessibility needs while supporting daily airport operations as a Team Leader. Supervised staff, coordinated operational activities, and maintained high service and safety standards in a fast-paced airport environment.

Baggage sorter

Etihad

2014-4 - 2015-8 · 1 yr 5 mos

Abu Dhabi Emirate, United Arab Emirates

Supported ramp and baggage operations by handling aircraft loading activities, operating ground support vehicles, and ensuring compliance with airside safety and operational procedures to support efficient aircraft turnaround and on-time departures.