Mudita Dhingra

Enterprise Activation and Success @ Ramp

About

I lead customer activation and onboarding teams that make customers stay, grow, and advocate.Over the past decade, I've built and scaled onboarding organizations across fintech, mortgage tech, and enterprise SaaS. Most recently at Ramp, I built the enterprise activation motion from scratch. Team, methodology, playbooks. We hit 170% of our activation targets in year one.My sweet spot is where strategy meets execution. I'm equally comfortable designing team structure as I am coaching someone through a complex onboarding challenge. I believe the onboarding journey is the most critical window for long-term customer stickiness, and getting it right requires both rigor and empathy.I care about companies with real products, strong cultures, and leadership that invests in the customer experience. Based in New York. Let's connect

Country

United States

City

New York

Industry

Computer Software

Skill

Generative AI, Professional Services Strategy and Operations, Implementation leadership, People Management, Service Delivery, Requirements Gathering, Financial Software Implementation, Trading Systems, Project Management, Charles River IMS

Experience

Enterprise Activation and Success

Ramp

2024-5 - Present · 2 yrs 5 mos

New York, NY

Head of Professional Services

Blend

2022-10 - 2024-4 · 1 yr 7 mos

New York, United States

As the Head of Professional Services at Blend, I led a team of 30 experts and leaders who deliver software solutions for consumer lending products.

Deployment Lead Manager

Blend

2021-3 - 2022-9 · 1 yr 7 mos

New York, United States

IPO 2021 - NYSE: BLND “Hands on” manager of deployment leads acting as the point of escalation for their active projects and coach for their growth and development at the company. Support for project escalations, scoping, SOW preparation, strategic account planning. Product owner for PS operations initiatives as the company went through IPO in 2021- Professional Services automation (PSA) tool rollout, CPQ buildout.

Strategic Deployment Lead

Blend

2018-5 - 2021-2 · 2 yrs 10 mos

New York

Led transformation projects for the consumer lending industry by empowering our customers with technology that elevates their borrower experience. Led the rollout of Blend products for our large strategic customers ensuring a smooth transition to Blend and its adoption across the user base for increased efficiency.

Senior Consultant, Investment Solutions

Charles River Development

2016-1 - 2018-4 · 2 yrs 4 mos

Greater New York City Area

Led deployments for the Charles River Investment Management Solution (CRIMS), delivering software solutions for end to end investment life cycle. Experienced in fresh software implementations, upgrades as well as current state assessments for clients following both- Agile and Waterfall project management models.

Implementation Consultant

Charles River Development

2013-1 - 2015-12 · 3 yrs

Greater New York City Area

Associate, Client Management

Charles River Development

2012-1 - 2012-12 · 1 yr

Burlington, MA

Product Management Intern- UI design

Charles River Development

2011-5 - 2011-12 · 8 mos

Burlington, MA

• Designed and performed a usability study and analysis for the user interface of CRA – Portfolio analysis, modeling and order management. • Analyzed and provided recommendations to UI designers for the dashboard design for next generation ‘Manager Workbench’- the portfolio management module of CRIMS • Presented recommendations for the successful implementation of multi-level Option strategies on CRA by performing workflow studies

Assistant Manager, Client Coverage

Standard Chartered

2009-1 - 2010-3 · 1 yr 3 mos

Mumbai Area, India

• Provided sales support for Relationship Managers within the Financial Institutions unit in matters of client servicing, transaction flow and documentation. • Devised a database for weekly monitoring of the unit’s balance sheet- product wise movement and analysis, for increasing efficiency • Handled some specialist functions for the unit pertaining to Compliance • Identified inefficiencies, manual processes and reported automation and process improvement methods within the Custody unit-Taxation and Billing