Mudassir Zaheer

• A competent professional with 20 years of experience in Automobile Industry: - • Service Operations (After Sales) Shop Floor Operations Dealer Management Maintenance/Troubleshooting Warranty operations Body Shop operations Customer Care Team Management Workshop Profitability • Currently working as Business Head After-sales for Volkswagen Mumbai West. • Associated with Nikhil Automobiles Ltd as Vice President (After–Sales) for Renault. • Excellence in generating Labour revenue to ensure workshop profitability, by keeping Customer satisfaction as key priority. • Handling all service related issues, handling customers, providing sales & after sales services; proficient in leading dedicated teams for the timely achievement of targets • Underwent trainings on Business Management Module from Ford, Business Improvisation from General Motors, Basic Level from Maruti and H Step 1 from Hyundai • Expertise in managing operations with focus on profitability by ensuring optimal utilization of resources • An effective communicator with honed interpersonal, negotiation, problem solving, coordination & motivational skills. • Good experience in establishing the new workshop infrastructure along with manpower.