Mubashir Chaudhary

As a Deputy General Manager – Retail Sales & Operations at LAMA Retail, I lead large-scale retail operations, overseeing business strategy, revenue growth, and operational excellence across multiple regions. Managing an 8 billion+ revenue portfolio and a team of 250+ professionals, I drive performance optimization, process efficiency, and customer-centric retail experiences.

As Regional sale manager at LAMA Retail, I oversee end-to-end retail operations, driving store performance, operational efficiency, and customer experience across multiple regions. My role encompasses leading expansion projects, executing visual merchandising strategies, and managing cross-functional teams to ensure smooth execution of new store openings and retail innovation. With a strong focus on sales growth, inventory management, and team development, I aim to enhance brand presence, optimize store performance, and contribute to the company's overall success.

As a Retail Operations Manager, I developed and executed sales strategies to achieve targeted sales and profit goals by leading, developing, and motivating sales teams. I provided continuous training and development to ensure that the team effectively managed sales and productivity while exceeding quotas. In addition to offering consistent leadership, I ensured compliance with company policies and regulatory standards. My role involved implementing sales and marketing initiatives, collecting customer feedback, and conducting market research to refine strategies and drive performance.

As a Store Manager, I was responsible for recruiting, training, and supervising staff while conducting performance appraisals to ensure team efficiency. I managed budgets, maintained financial records, and handled customer queries and complaints to enhance the overall customer experience. My role also included overseeing pricing, stock control, and ensuring compliance with health and safety regulations. I maximized store profitability by setting and achieving sales targets and motivating staff to meet these goals. Additionally, I prepared promotional materials and displays, while maintaining close coordination with the head office to align store operations with broader business objectives

As an Assistant Store Manager, I supervised overall store operations, providing guidance and support to both direct and indirect sales and marketing teams, managing 21 permanent and 11 contractual employees. I handled order processing via system, updating customer data, and striving to exceed sales targets. My responsibilities included analyzing sales promotions, financial statements, and profitability ratios to optimize store performance. I ensured store security, maintained a safe and clean environment for both employees and customers and safeguarded the store's reputation by ensuring full legal compliance. I also contributed to refining marketing strategies through regular performance reviews and financial analysis

As a Fashion Advisor, I was responsible for managing stock levels, making key decisions regarding stock control, and ensuring timely ordering. I analyzed sales figures and trends to forecast future sales volumes, optimizing profitability through effective planning. My role also involved using software to record and analyze sales data, ensuring accurate reporting. I managed staff recruitment, performance reviews, and on-the-job training, fostering a high-performing team. Additionally, I processed customer complaints and feedback, working to resolve issues promptly and improve overall customer satisfaction

As Head Cashier, I ensured excellent customer service by maintaining a friendly environment and addressing customer needs efficiently. I possessed comprehensive knowledge of all store products, facilitating smooth transactions and resolving customer complaints. I managed accurate sales records, processed payments via cash, checks, and credit cards, and performed daily cash reconciliations. My responsibilities included sorting, counting, and wrapping currency while ensuring sufficient cash flow at the counter to handle transactions and provide correct change