Mika Turcotte-Talbot

Determines the software architecture required to implement business functions in the Zoho suite Produces functional analyses and writes user stories used for the development and configuration of Zoho applications or independent widgets Analyzes customer business processes and value chains in order to make optimization recommendations Configures the various Zoho applications required for clients' digital transformation projects Programs various automation and integration scripts between Zoho applications or external services (e.g., Twilio) in the Zoho Deluge language Meets with clients to elicit requirements, determine priority issues, and ensure that developments are aligned with their digital transformation strategy

Work with the development team (developers, product managers, designers) to define functional specifications and required modifications to the software that meet business and development objectives (API, case management & UI functional specifications) Identify and resolve functional gaps in complex systems Write user stories and acceptance criteria, create and update backlog items (features, epics, user stories) Manage stakeholder requests and help plan the sprints and the product increments according to the established priorities Lead the team sprint demos to internal stakeholders Create and maintain documentation for a diverse range of users (developers, QA, customers) in Word, Confluence, Azure DevOps wiki and Swagger Work with developers and QA specialists to ensure that the functional design is well understood, that developments conform to the design, and thus ensure quality deliveries.

Create a company-wide ERP deployment plan covering several departments (sales, service, inventory, accounting) based on the business technological transformation priorities Successfully lead the adoption of an ERP system in an organization where the majority of employees had never worked with this type of tool before Elicit functional and implementation requirements for several internal software tools in collaboration with the various stakeholders Influence several stakeholders, including managers, on the technological direction to be taken in the medium and long term with regard to the development of internal tools and products for customers Own the vision and supervise the continuous development of an IoT web app while prioritizing the requests of internal and external stakeholders Implement and configure the company’s ERP system (Zoho One), using pre-existing integration and configuration tools or writing custom code

Contribute to the improvement of business processes in collaboration with managers Be a resource on the use of inventory management and billing software Contribute and maintain documentation on business processes to facilitate information sharing with other teams

mémoire : http://hdl.handle.net/1866/26061