michael trumbauer

▪ Management of Microsoft System Center Configuration Manager (SCCM) infrastructure consisting of 5,500+ clients including upgrades ▪ Implement and update SCCM Current Branch infrastructure to provide optimal desktop mgmt. services. ▪ Deploy applications such as Skype for Business and Office 365 to clients globally. ▪ Create and maintain workstation baseline images including development, test, production, documentation, review and maintenance. ▪ Design and create reports within Management systems for strategic decision making (Licensing, Patch/Vulnerability, Asset Intelligence etc) ▪ Administration of Symantec Endpoint Protection.

Worked as network and email administrator in a Novell Netware 3.12 environment.

▪ Centrally manage new and existing servers for hardware and software deployments, automation of common tasks, and patch management. Run reports for audits and verification. ▪ Automate patch releases and configuration changes ▪ Build unattended installation packages for server applications ▪ Provide Tier 3 support for incidents related to software distribution and patching events; ▪ Create queries and reports to support business and audit requests. ▪ Setup/use/troubleshooting of software deployment 'Maintenance Windows' . ▪ Troubleshoot technical issues with SCCM infrastructure and SCCM agents. ▪ Create collections in System Center Configuration Manager for application, update and patch deployments. ▪ Package applications using SCCM

Technician Lead for corporate headquarters, focusing on daily support and troubleshooting for over 45 Sr. Executives, Officers and VPs, in addition to providing coverage to entire HQ facility and remote offices. Implemented, configured, and managed Compaq/HP file servers running Windows NT/2000/2003

Provided 2nd and 3rd level support to users running Windows, Windows 95, and Windows NT in a Novell Netware 4.11 environment.

Provided 1st and 1nd level support to more than 5000 clients on a Novell network having both Ethernet and Token Ring configurations. Supported 190 servers running Novell Netware and Windows NT Server.

Installed new hardware and software products and upgrades. Provided phone and on-site support for end-users running Windows NT 4.0 and Windows 95.

* ▪ Install service packs, hot-fixes, and application updates for SCCM server infrastructure and managed clients. * ▪ Created standard desktop configurations and automated software packages to ensure the enterprise desktop systems can be supported and patched using industry-standard solution sets. * ▪ Create and maintain Active Directory group policies. * ▪ Troubleshoot complex desktop issues - Level III support for the Desktop team. * ▪ Performs software distribution and patch management to Windows PC’s and laptops. * ▪ Provide escalated, highly complex Tier 3 technical support to customers by investigating and resolving systems-related matters, automated application deployments, and the management of workstations using enterprise management tools.

* ▪ Technical Lead for Dun and Bradstreet corporate headquarters. * ▪ Supervise a three member technical support team and coordination of technical issues involving network, hardware, and Windows XP/2000/2003 Servers. * ▪ Implement and manage Symantec Endpoint Protection. * ▪ Patch operating system and application security vulnerabilities using HFNetcheck. * ▪ Develop and manage Active Directory GPO environment. * ▪ Create and maintain desktop/laptop images designed with Ghost and Microsoft Windows Imaging. * ▪ Deploy and troubleshoot Pointsec disk encryption. * ▪ Train junior-level techs on systems & advanced troubleshooting