Muhammad Saleem Minhas

Inspecting, testing, and verifying products or services to ensure they meet predefined standards. Ensure product quality, functionality, and reliability. Defect Management: Identify, document, track, and report software/hardware defects. Collaboration: Work closely with developers, researchers, and production teams to resolve issues and improve quality. Reporting & Analysis: Analyze test results, present findings, and provide actionable feedback for product improvement. Process improvement: Suggest and implement enhancements to the development and testing lifecycle. Providing technical support to users via various channels (phone, email, in-person, remote tools). Monitoring servers, managing user accounts and access permissions (e.g., in Active Directory), and implementing data backup and recovery solutions. Installing, updating, and configuring operating systems, applications (like Microsoft 365), and security software. Stay updated with the latest testing tools, techniques, and methodologies.

Manage onboarding and offboarding process for new and departing employees, ensuring seamless integration into the Company's Technology Infrastructure. Create user accounts and groups in google workspace and Microsoft 565, and assist users With account setup and maintenance. Utilize Jira and Confluence for project management and Team Collaboration. Maintain and update an inventory system to track hardware and software assets. Implement mobile device management using Snap IT, ensuring and compliance for company-owned devices. Provide remote support to users using team viewer, resolving technical issues in a timely and efficient manner. Troubleshoot technical issues with microsoft applications and provide resolution support to users. Install and configure hardware and software, including third vendor applications.