Mrunal Pattani

• Act as a primary administrator to support a 500+ full and partner user environment to ensure timely resolution of support requests. • Work closely with end users, Salesforce Business Analysts, and developers to solve issues/bugs. • Administer Salesforce on a day-to-day basis, including managing user accounts, profiles, permissions, page layouts, dashboards, reports, etc. • Manage operational requests such as creating rules around workflow, validation, fields, advanced formulas, custom objects, flows, etc. • Maintain proper documentation of processes, policies, application configurations and continual modifications and help related materials • Analyze business requirements, procedures and problems to provide solutions

• Developed and performed ongoing data quality measurement, verification, and enhancement processes. • Expertise on migrating data from external legacy system into Salesforce application using Apex Data loader & CSV files. • Worked on Requirements gathering and project management for SFDC implementations in accordance with the needs of the organization. • Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards. • Analyzed large and diverse data sets and diving into new types of data and data sources to determine patterns. • Assists business users, project managers and IT leadership in optimizing the scope, benefits and risks of proposed projects; helps manage expectations of users and management. • Develop, launch and manage in-depth dashboards and reports for all team functions at both management and individual level. • Maintain daily processes of import file updates and user technical support

• Identified need of the business functionality and perform analysis to implement new system functionality along with different Business and Technical users. • Implemented security settings, field accessibility, password policies, session settings, network access as per the company requirements. • Enabled and Customized Self Service Portal for contacts and Accounts. • Used Picklists, Record Types to enforce data quality. • Extensively used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security. • Created user profiles and customized their page layouts. • Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports. • Used Workflow process, workflow actions and time dependent workflow actions. • Responsible for prepare plan and data set for data migration from one legacy system to newly proposed system. • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages

• Closely worked with sales and marketing team to transform and develop new requirements into design, implementation and deploy in production environment. • Set up Assignment rules, Web To Lead and Auto-Response rules. • Created Dupe-Blocker scenarios to identify duplicate leads. • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams. • Customized tabs for among different business users groups and business centers. • Extensively used Eclipse IDE to migrate components from Sandbox to Production environment. • Created various profiles and configured the permissions based on the organizational hierarchy requirements. • Designed and developed workflow rules, validation rules, and customizations within Salesforce. • Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards. • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.