Ravi Teja M.

Senior Salesforce Developer

About

Dynamic Salesforce Developer and Technical Lead with 10+ years of hands-on experience in designing, developing, and deploying innovative Salesforce solutions. Adept at leveraging Sales Cloud, Service Cloud, Financial Services Cloud, NCINO and Non-Profit Cloud to streamline business operations and enhance user experiences. Proficient in cutting-edge technologies, including Lightning Web Components (LWC), Aura, Apex, Java, and JavaScript, to deliver scalable and high-performance solutions.Currently Located in Canada, eligible for TN Visa.Expert in Salesforce Communities, Experience Cloud, Lightning UI Development, and OMNI Channel implementations, with a strong background in REST APIs and Web Services integration. Demonstrates excellence in creating intuitive Reports and Dashboards and implementing secure, user-friendly interfaces. Skilled in version control and CI/CD pipelines using tools like GitHub, Bitbucket, Azure DevOps, and GitLab.As a technical lead, excels in managing teams, conducting code reviews, and driving Agile delivery practices. With a focus on innovation and business alignment, consistently delivers Salesforce solutions that optimize processes and achieve strategic goals.Core Strengths:- Salesforce Development: Apex, Visualforce, LWC, Aura- Integrations: REST APIs, Web Services- Customization: Flows, Process Builder, Triggers, Batch Apex- UI Development: Salesforce Lightning, HTML, CSS- Omni Channel: Implementing and optimizing Omni Channel solutions for enhanced customer interactions- Experience Cloud: Designing and managing Experience Cloud (Salesforce Communities) to create engaging user experiences- Leadership: Agile project management, team mentoring- Cross-Cloud Expertise: Sales, Service, Financial Services, Non-Profit, and Experience CloudsDedicated to providing high-impact solutions that drive customer satisfaction, enhance organizational productivity, and foster digital transformation.

Country

Canada

City

Greater Oshawa Metropolitan Area

Industry

Information Technology & Services

Skill

Commercial Banking, nCino, LWC, Revenue Cloud, Omni channel, Salesforce Service Cloud, REST APIs, Lightning Web Components, Salesforce Community Cloud, Salesforce.com Development, Apex Programming, JavaScript, Service cloud, Customer Relationship Management (CRM), Business Analysis, Financial Services, Salesforce Lightning, Sales cloud, Selenium, Jenkins

Experience

Senior Salesforce Developer

12778483 Canada Corp

2021-3 - Present · 5 yrs 7 mos

Waterloo, ON

Lead Salesforce Developer

Government of Alberta

2025-8 - 2025-12 · 5 mos

Remote

• Led the development of custom applications utilizing Financial Services Cloud, Apex, and Lightning Development. • Implemented integrations and managed deployments using Copado, enhancing operational efficiency. • Leveraged Einstein Activity Capture and Single Sign-On to streamline user experience and security.

Sr. Salesforce Developer

Scotiabank

2024-12 - 2025-8 · 9 mos

Toronto, ON

• Developed Case Management solutions for the Commercial Banking Project, enhancing operational efficiency. • Customized and implemented NCINO solutions, leveraging Salesforce capabilities to meet business needs. • Automated processes using Flows, LWC, and Apex, streamlining workflows and improving user experience. • Integrated legacy systems through Mulesoft, ensuring seamless data flow and system interoperability.

Lead Salesforce developer

2022-3 - 2024-12 · 2 yrs 10 mos

Ontario, Canada

• Led the development of Service Cloud solutions, focusing on Account and Case Management for financial services. • Implemented Single Sign-On (SSO) with a Custom Just In Time Controller to enhance user experience. • Spearheaded Lightning Development using LWC and Aura, optimizing Omni-Channel functionalities. • Acted as Team Lead, driving customization efforts to meet client needs and improve service delivery.

Sr. Salesforce Developer

Government of British Columbia

2021-4 - 2022-6 · 1 yr 3 mos

Remote

• Developed customer and partner communities using Apex and Lightning development with AURA and LWC for the Government of British Columbia. • Led data migration projects and implemented Service Cloud and Case Management solutions. • Implemented Single Sign On functionality to enhance user experience and security measures.

Sr. Salesforce Developer

Sun Life

2021-3 - 2022-2 · 1 yr

Waterloo, Ontario, Canada

In my role as a Sr. Salesforce Developer at Sun Life, I spearheaded the implementation of Customer Community, Financial Services Cloud, and various UI/UX enhancements. I led a team in Agile practices to ensure efficient project delivery and collaborated on Inbound & Outbound Integrations for streamlined processes.

Senior IT Developer(Salesforce)

2019-1 - 2021-3 · 2 yrs 3 mos

Toronto, Ontario, Canada

1. Working as a Salesforce lead on Service cloud project. 2. Develop custom solutions on Aura, LWC, Apex. 3. Rest API, SSO 4. Develop and Delegate dev activities.

Salesforce Developer

Systems for Good

2017-6 - 2018-12 · 1 yr 7 mos

Toronto, ON

• Developed and maintained Salesforce solutions for Customer and Partner Communities, enhancing user engagement. • Integrated DocuSign and EcoSign to streamline document management processes for clients. • Implemented CI/CD practices using GitHub to ensure efficient deployment and version control. • Managed inbound and outbound email services, optimizing communication strategies for non-profit clients.

Salesforce Developer

Orange County Government

2016-2 - 2017-3 · 1 yr 2 mos

Orange County, CA

• Conducted comprehensive business analysis to identify and address client needs within Salesforce. • Configured Salesforce Service Cloud and developed Customer Community using Visualforce and JQuery. • Implemented Apex, Triggers, and Lightning components to enhance system functionality and user experience.