SHIV PRASAD, CSM® SAFe®

At Foresters Financial, an international financial services provider of life insurance, as a senior QEA consultant, I managed QA delivery on upgrade project from VTG to wmA, with focus on new business processes along with pain points and downstream/interface impacts, gaining expertise on upgrade and repricing of products. • Manage QA delivery working on wmA application • Expert in upgrade, Repricing and Enhancement planned for Policy Admin Modernization • Worked with business and IT stake holders understanding business and delivering QA responsibilities • QEA reporting and transformation handling (Process & Operational) • Hands On and team delivery between wmA application and billing interface module. • Introducing Shift-left strategy to product level merge to reduce test cycle time • Involved in resource capacity planning, resource management and resource allocation process. • Produced and managed Dashboard, QA estimation/strategies, QA status reports • Define QEA process creating QEA COE and manage defect Triage

• Centralized QA transformation and operational manager • Driving Shift left QA strategy for Organizational transformation • End to End QA delivery responsibility for Guidewire and Non-Guidewire applications • Leading successful Agile transformations to achieve enhanced time to market and reduced cost • Driving Regression suite optimization across organization with automation program transformation • QA Governance meetings and reporting • People Management, Project Planning & Schedule, Resource Management, Forecaster and estimation throughout the STLC • Managed the estimation and budget planning involving various stake holders from different areas of management and business

Being at Canadian Automobile Association (CAA), latest project I worked was Echelon program that implements Guidewire 10 (PolicyCenter, BillingCenter & ClaimCenter) for the Echelon Insurance. I managed generating policy documents from Guidewire PolicyCenter module. MyPace (Pay-As-You-Go) program used telematics services to offers low-mileage drivers more choice and control, based on their driving lifestyle. • Manage QA delivery of Echelon Guidewire 10 implementation working in PC, BC, CC end to end till policy pages document generation • Managed QA delivery of MyPace (Pay-As-You-Go) program along with PolicyCenter and Telematics System Integration • QA Governance meet and Centralized QA transformations (Process & Operational) • Hands On and team delivery of Guidewire PolicyCenter, Guidewire ClaimCenter and Guidewire BillingCenter applications. • Introducing Shift-left strategy to product level merge to reduce test cycle time • Managed budgeting, resource capacity planning, resource management and allocation process along with project forecasters. • Produced and managed Governance deck, Steering Committee Dashboard, QA estimation/strategies, defect triage, QA status reports • Define QA process creating QA COE and manage defect Triage

For Great-West Life (life and health insurance, investment, retirement savings company in Canada and Europe, gained expertise on “Cyber Security Program” enabling service that maintains and manages lifecycle of accounts having privileged access to the enterprise systems. • End to end QA delivery responsible for application • Implementing the QA processes across projects in Great West Life. • Works with client vendors to perform testing activities, setup expectations and meetings for the project • Responsible for requirement analysis, defining strategy, planning, execution and maintenance of test logs, test cases/scenarios. • Responsible for Weekly Status Report, Productivity tracker, test schedule estimation and defining the test strategies • Exposure to security and vulnerability testing • Coordinates requirement gathering, Defect Triage meetings with the entire project team business stakeholders

The SG Insurance operated property and casualty insurer. As a senior consultant my role was engaged to extend the life and usability of ISIS and SIS systems by upgrading PowerBuilder from 11.2 to 12.5.2 • Managed team of more than 5 members in QA lead role, working on project running in hybrid of Waterfall and Agile • Engaged in initial RFP preparation • Interacted and managed the interface between the business Stake holders, Business Analysts and Developers for requirements analysis, design reviews, test management and documentation • Implementing the QA processes across projects and actively participated in scrum meeting, reviews, and developed/test scenarios • Managed the estimation and budget planning for the project • Coordinates with BA/SA, Tech team, Service Delivery and/or Business for reviewing test artifacts, functional specification documents, design documents, requirement traceability matrix, QA summary and defect triage meetings • Review of all QA deliverables and produce daily/weekly metrics report to meet needs and expectations of customer.

CSAA Insurance Group provides property and casualty insurance primarily sold through AAA clubs in USA. I supported the initiative to replace its multiple legacy claims system by a single system built on Guidewire ClaimCenter. • Lead the team of more than 7 member with Onshore-Offshore delivery responsibility • Worked on Guidewire ClaimCenter functional and Integration with different downstream applications • Actively participated in scrum meeting, reviews, and developed/test scenarios • Involved in designing, testing, and managing functional execution of GW Claim Center and its integration with interfaces between claim center to internal enterprise applications (e.g. General Ledger, Actuarial, PAS, HDES etc.) and external parties (e.g., Safelite, Hertz, Mitchell) • Managing the defects via HP ALM and defect triage meetings and Risk based testing schedules • Automation using QTP framework. • HP ALM admin support

While in John Hancock a subsidiary of Manulife Financial, I gained expertise in several Long-Term Care projects that included system upgrades and managing new products releases across various applications. • Played key role as UAT Coordination and travelled as UAT POC for client’s customer for UAT demos • Directed and managed multiple geography distributed cross functional teams (Onshore, Nearshore and Offshore) • Managed multiple applications working on Policy admin system (Illustration, Policy Registering application) • End to End Integration testing from Policy admin system till generation of Policy Pages • Representing the requirements using the Traceability Matrix and Test Coverage artifacts • Hands on to automation developing test scripts using QTP tools. • Prepared project plans and played the role of Defect Prevention Coordinator, by arranging the Defect Triage sessions • Implemented plan for production rollouts and QA deployments • Setting up the retrospective session and analyzing the gaps with the Project Team Gained expertise on setting call flow on installation of a new client plan upgrades program on a web-based application project. • Managed the team of 3 people including at Offshore. End to End QA delivery responsibility • Worked on the web-based system to complete setup along with editing, viewing, and deleting information. • Representing the requirements using the Traceability Matrix and Test Coverage artifacts • Actively involved in setting up Interactive Voice Response for a call flow. • Expert in build management and batch support activities including maintenance and enhancements

While working in Hartford Life Insurance, a fortune 500 Company, largest in USA, as a QA analyst, I supported maintenance and enhancement project using Omniplus (recordkeeping system) for group retirement plans provided product pricing and processing for annuities • Hands on Experience on working of MFCOBOL on UNIX Platform • Designed and developed UNIX shell scripts tools to monitor jobs, minimize the effort, and project cost saving 80% manual effort. • Was responsible for mentoring new recruits into Environment support team • Expert in Autosys Job Scheduler – maintained system activities like password resets, port bounces, plan copies & deletions inside jobs • Worked with various functional teams for integration, performed defect analysis of the real time issues in the production environment