mark roberts

Led a global team providing frameworks, standards, knowledge management, resource management and reporting for a global portfolio of over 200 projects with a value of over $500m

Led team with resources based in New York, Bogota and Manila to provide overall governance and reporting for all global Claims & Operations projects at AIG with an annual spend of over $200m

Led a team of 6 PMO resources accountable for governance across the portfolio of projects across 46 countries in the Europe, Middle East and Africa region. Led the creation of a regional integration function responsible for the alignment of all projects in the region resulting in over $10million in saved costs and/or accelerated benefits by effective sequencing of projects in the portfolio

Led various projects for the Global Reinsurance Division of AIG including business process redesign for treaty and facultative reinsurance for multinational programs and the implementation of the SAP Reinsurance application. Led the Integration team of a $500m Global Finance Transformation project focusing on managing integration between major internal workstreams and other major programs to ensure alignment

* Leading business transformation initiatives for various clients in the Financial Services sector including: * Successful New York branch portion of a merger between three major Japanese Commercial Banks * Business Process redesign for the Commercial division of a US Insurer resulting in a $7m annual saving from a $300k investment * Designed and deployed improved workflows leveraging new content management solution for major US Bank across New York and San Antonio offices * Helped major US P&C Insurer exceed business growth targets b defining and deploying integrated online and agency new business and servicing model

Managed definition, implementation and systems integration of a syndicated lending application for a major Swiss bank in Zurich, London, Paris, Frankfurt, Madrid and New York

Worked up through various roles to become assistant manager leading a team of 25 employees in New Accounts and Customer Correspondence teams for international private client bank (Lombard North Central) part of Nat West group.

Bupa's purpose is to help people live longer, healthier, happier lives. Our status as a company limited by guarantee with no shareholders enables us to make our customers our focus, reinvesting our profits to provide more and better healthcare for current and future customers.Around 70% of Bupa's revenue is from health insurance, with the balance coming from health and care provision. This includes our 17 hospitals, 336 clinics, 453 care homes and 60 retirement villages, 565 dental centres, and 36 optical outlets.We have 32 million customers in 190 countries. We employ 84,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, Thailand and the US.