mariana azevedo

● Coordinated in-store demonstrations, merchandising, mystery shoppers, sales campaigns and promotional events for clients to maximise profitability whilst minimising losses; planned, organized, and executed marketing and sales campaigns ● Managed up to 50 team members in the field, including selecting and training suitable staff, and providing regular reviews of performance ● Liaised with the client to establish progress on the campaign and provide feedback; implemented changes as necessary, and supplied weekly reports to client representatives and management ● Devised marketing campaigns with the goal of increasing product awareness and boosting sales and profits ● Determined product/service value delivered throughout customer operations and effectively communicate value to customers to promote new applications and sales

Voxpro is an award winning provider of Multilingual Customer Experience & Technical Support solutions to giant global brands. Headquartered in Cork, we have offices in Dublin & San Francisco also.We service clients all over the world, 24 X 7, in 15 languages on email, phone & chat.Our success is our people. Their creativity and hunger deliver compassionate, clever and robust solutions. Their talent attracts great clients whose vision engages our people. This is the sustainable and happy life cycle of Voxpro.Voxpro started with 6 people above a pub in Cork city. We are now 1700 strong and growing fast. Though our number has changed, our vision holds fast; To Deliver Beautiful Customer Experience to companies who are changing the world. This vision is powered by human connection and we're bringing it back to the call centre one contact at a time.We will only get better as we are humbled by all that we have learned and all that is yet to come.Voxpro has big dreams and even bigger personality.Follow us, and be part of our journey.

* Acting as specialist customer service support, answering inbound queries regarding accounts, hardware and billing, and ensuring customers are handled professionally and in a friendly and responsive manner * Resolving issues and mitigating customer frustrations efficiently through effective problem solving skills, empathetic communication and solid negotiation, in a challenging and fast-paced environment * Maintaining and updating various customer databases, including multi-tasking efficiently to amend applications during live phone calls * Promoting and selling products and services as required by the assigned queue * Key Achievements * Achieved and maintained the highest standard of work performance, including ensuring call-handling time is not exceeded, and customer satisfaction guaranteed * Dealing competently with a diverse range of queries and complaints from 5 different countries, ensuring all company targets are met, whilst maintaining a comprehensive knowledge on all hardware issues * Competent in managing clients from the UK, Ireland, South Africa, Portugal and Brazil