mriganko kundu

associate consultant

About

Over 7+ years of experience in managing and consulting IT Service Management process areas like Incident Management, Change Management, Problem Management, Knowledge Management and Asset Management. In quest of a Consulting opportunity in Project Management / IT Service management with a growth oriented organization.

Country

india

City

delhi

Industry

information technology and services

Skill

incident management, it service management, consulting, itil, problem management, itil implementation, itil process

Experience

senior analyst

hcl technologies

2012-6 - 2013-12 · 1 yr 7 mos

analyst

hcl technologies

2011-12 - 2012-5 · 6 mos

associate

wipro technologies

2010-11 - 2011-6 · 8 mos

Provided support to US based DSL customers over the call. Responsible for providing first hand solutions for technical issues faced by home customers Configuration of modem’s internal software settings & internal wireless settings in the modem Troubleshooting on the basis of the layer of OSI model, as well as TCP/IP model through remote desktop (RDP) Troubleshooting on Windows (XP, Vista, 7) & Mach operating system. Part of escalation helpdesk to handle escalated calls from customer. Transfer the call to next level support team if the possible fix is out of scope of L1 troubleshooting.

associate consultant

wipro technologies

2016-7 - Present · 10 yrs 3 mos

Consulting IT Service Management process areas like Incident Management, Change Management, Problem Management, Knowledge Management and Asset Management.