Mashkoor Alam

• Led, mentored and trained a team of 5+ writers, increasing content output and maintaining quality standards across blogs and landing pages • Planned, researched, and executed content strategy aligned with business goals, product needs and SEO opportunities, improving rankings across high-intent keywords • Pioneered AEO and GEO strategies to ensure content visibility in AI-generated answers on platforms like ChatGPT, Perplexity, and Google SGE • Built AI-powered programmatic workflows using automation and AI tools, enabling bulk page creation and significantly reducing content production time per piece • Built early frameworks to monitor AI-driven referrals and mentions, translating insights into content and technical improvements. • Conducted regular technical SEO audits and maintained SEO hygiene, ensuring proper indexing, crawlability, and site health.

• Wrote SEO-friendly blogs, email templates, and landing pages to support product launches and growth campaigns. • Researched topic opportunities and competitor content to create relevant, actionable pieces for target audiences. • Collaborated with product and design teams to ensure content accuracy and on-brand messaging. • Applied AI-assisted writing and editing practices to scale production while maintaining quality.

• Delivered 50+ high-quality SEO-friendly articles across SaaS, eCommerce, email marketing, AI tools, how-to guides, and thought-leadership topics. • Mass-produced how-to articles for Pump.io using AI models and editing workflows to maintain clarity and accuracy. • Conducted market research and competitor analysis to inform content strategy and improve topical relevance. • Collaborated with editors and clients to deliver on-time, conversion-focused content for blogs and product-led pages.

• Conducted AI response evaluation, accuracy checks, and quality scoring based on predefined rubric. • Performed interview assessments, response validation, and task-based evaluations. • Ensured consistency and reliability across submitted tasks by applying strict quality frameworks.

• Performed KYC reviews for individual customers while ensuring compliance with internal and regulatory requirements. • Identified, investigated, and reported suspicious activities through internal and external research tools. • Handled transaction monitoring, risk assessment, and onboarding decisions with precision and accuracy. • Responded to customer queries and escalations, providing clear clarifications and guidance.

• Investigated seller and buyer accounts across global marketplaces (US, UK, IN, CA, JP) to identify fraud, abuse, and high-risk behavior. • Delivered accurate case decisions within strict SLAs while minimizing Amazon’s financial, legal, and reputational risk. • Contributed ideas to improve internal tools and SOPs, reducing contact handling time and improving investigator efficiency. • Prepared daily operational reports and collaborated with managers to track performance and agent participation.

• Taught to primary school learners and created engaging lesson plans to support holistic development. • Conducted assessments and maintained detailed progress records to track student learning outcomes. • Planned, coordinated, and hosted multiple cultural events, activities, and school functions. • Delivered teacher training sessions on e-learning platforms and educational tools.