mpho phaloane

crm and client liaison manager

About

Experienced Client Relationship Manager with a demonstrated history of working in the online media industry. Skilled in Negotiation, Analytical Skills, Microsoft Word, Customer Relationship Management (CRM), and Event Management. Strong support professional with a Diploma in Marketing Management focused in Business, Management, Marketing, and Related Support Services from PC Training and Business College.

Country

south africa

City

johannesburg

Industry

online media

Skill

customer service, microsoft office, event management, microsoft word, management, microsoft excel, business strategy, analysis, crm, account management, negotiation, customer relations, marketing strategy, troubleshooting, word, teamwork, english, invoicing, promotions, writing, public relations, planning, event planning, advertising, computer literate, problem solving, project management, customer relationship management, strategic planning

Experience

client support and service consultant

afrihost

2013-2 - 2014-9 · 1 yr 8 mos

Interact with customers to identify their business requirements. Develop business strategies to meet client needs and close sales. Provide client support services in timely, accurately and professional manner. Build positive and productive relationships with clients. Maintain existing client base and generate potential leads. Act as primary contact for any client inquiries and concerns. Analyze client issues and provide corrective actions. Obtain client feedback and recommend service improvements. Work closely with Managers to strengthen client relationships. Develop innovative approaches to improve client service efficiency. Develop quality service programs to ensure client retention and develop new business opportunities. Provide support to new product development

office administrator

nah

2010-10 - 2013-1 · 2 yrs 4 mos

Professional experience in an administrative capacity providing support and assistance to both a single department and multiple individuals throughout the company. In-depth experience in data management, research, report writing, developing presentations, drafting correspondence, organizing meetings and travel, event management and customer service. A comprehensive working knowledge of various computer applications including MS Word, Excel, Powerpoint and Access. An independent worker with a reputation as a resourceful problem-solver who uses her initiative and organizational skills to get the job done. Regarded as a competent team member who is always prepared to go the extra mile . Proven ability to remain focused and self-directed in a fast paced work environment while dealing with conflicting demands

crm and client liaison manager

defenceweb

2017-9 - 2018-12 · 1 yr 4 mos

* Supporting the Company’s sales renewals by ensuring that Clients get delivery on all elements specified on their Agreements. * Establishing and maintaining strong Client relationships through regular close contact Account Management which includes regular face-to-face meeting, telephone and email communication. * Responsible for all Client communications, conflict resolution and compliance on Client deliverables. * Ensuring relates administration processes are completes accurately and timeously. * Maintaining Customer records by updating Account information on ZOHO system and in-house CRM system. * Handling and taking full responsibility for Customer relates queries. * Supporting Sales staff by providing sales data and relaying customer requests. * Managing 200 clients who bought Advertising space.