mpho monyai

project manager

About

Extensive experience as a Project Manager in Workplace learning, Training & Skills development. I am highly skilled in coordinating, problem solving, multi-tasking, communication and being deadline driven. My solid background in people skills and project management has allowed me to manage teams and projects with exceptional performance and deliver results. I manage according to Quality management, QMS and ISO standards because it's my line of study.

Country

south africa

City

johannesburg

Industry

education management

Skill

logistics, supply chain optimization, logistics management, warehousing, transportation, supply chain management, freight, customer service, microsoft office, management, 3pl, supply chain, transportation management, office management, business analysis, microsoft excel, project management, strategic planning, operations management, microsoft word, project planning, leadership, microsoft outlook, customer relationship management

Experience

project manager

the jumpstart project

2017-3 - 2019-5 · 2 yrs 3 mos

project coordinator

caroline's care safe house & creche

2014-8 - 2017-2 · 2 yrs 7 mos

call centre agent

cell c

2007-1 - 2009-12 · 3 yrs

* Responsibilities: * Effectively managed a high-volume of inbound and outbound customer calls. * Addressed and resolved customer product complaints empathetically and professionally. * Customer service * Assisted the team leader in their absence to supervise and monitor the team * Gathered and verified all required customer information for tracking purposes. * Referred unresolved customer grievances to designated departments for further investigation. * Data capturing